Question

I can no longer export approved time

Forum|Forum|1 year ago
December 28, 2024
1 reply
24 views

I can't no longer export approved time from quickbooks time to quickbook online to do payroll. Please advise.

QuickBooks Online

QuickBooks Team

Let's figure out the cause of the inability to export approved time from QuickBooks Time to QuickBooks Online and find ways to fix it so you can continue with your payroll management, @Kira_B.

Beforehand, did you receive any error messages when exporting the approved time? These can provide clues on what needs to be fixed.

Before exporting time to QuickBooks Online, make sure the time entries have been approved in QuickBooks Time. Then, head to the top right corner of QuickBooks Time and click QuickBooks. Choose Export All Approved Time.

If you've already done that, let's check the sync log to know what the problem is and to ensure that the employees and their payrolls are correctly mapped. See the sample screenshot below for your visual guide.

To learn more about sync log errors, check out this article: Fix an error when syncing hours between QuickBooks Time and QuickBooks Online

If everything's fine based on the above reference but the issue persists, let's perform some browser troubleshooting steps. Sometimes browser issues can prevent proper functionality. Let's start by signing into your QuickBooks Time using a private or incognito window. Depending on the browser you're using, you can utilize these keyboard shortcuts to save time:

Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
Google Chrome and Microsoft Edge: CTRL + Shift + N

Once signed in, export all approved time again. If it works using an incognito window, return to your regular browser and clear the cache. Alternatively, you can use another supported browser.

Furthermore, you may also find these resources helpful for monitoring your team's timesheets and generating reports:

We're ready to back you up 24/7 if you encounter any more challenges exporting approved time to QuickBooks Online or have further questions about managing your payroll. Simply leave a reply below and we'll provide the necessary help.

K

Kira_BAuthor

This is the message (image removed)

K

KimberlyS

Moderator

I appreciate you providing a screenshot of the issue you encountered when exporting your time, Kira_B. I'll share additional troubleshooting and walk you through the detailed process to ensure you can overcome this matter.

To begin with, have you tried manually exporting your time through a private window or a different browser? It helps bypass any corrupted cache files that cause unexpected behaviors and prevent you from completing your tasks accordingly.

Here's how:

In QuickBooks Time, Select QuickBooks at the top right corner.
Choose Export All approved Time and a Prcoeeed with export? window will appear.
Pick Export all hours.
Select View Sync log under QuickBooks to review the export details.

If the issue persists, I recommend contacting our customer support team for assistance. With their tools and expertise, they can thoroughly explore the root cause of why you're unable to export approved time to determine the most appropriate fix or alternatives.

Moreover, use this material for guidance whenever you're ready to pay your employees: Create and run your payroll.

Please continue seeking assistance from this forum if you have other concerns about exporting hours from QuickBooks Time to QuickBooks Online. We're here to help address any of your questions as quickly as possible.

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