info failed to load

This happens when the app temporarily loses connection to the server or gets stuck loading your data. You can troubleshoot it to improve its functionality and help you clock in successfully.


For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Click Settings, then select Refresh Data.
3. Hit Yes to confirm.

For iOS:

1. Go to Menu ☰ and tap the Gear icon.
2. Select Refresh Data. It may take a few minutes.
3. Tap Refresh to confirm.

If the problem persists, uninstall and reinstall the app to ensure you have the latest version.

Leave a reply below if you have additional concerns. We’re here to help.