Question

payroll update

11 replies
71 views

Anyone else having a problem with the latest update to the quickbooks online program.

QuickBooks Online

Level 8

Thanks for checking out the Community space, ACCJAX.

I would love to help you, but I just need some details about your concern. Can you tell me more about the problem you've encountered with our online payroll?

Any additional information or a screenshot of the interface will be greatly appreciated. Looking forward to your reply. Have a good one!

A

ACCJAXAuthor

After submitting payroll and reviewing and then it goes to the page where you would put in the check numbers and print the payroll checks, Quickbooks has removed the "print checks " option and replaced with print paystubs.

T

TParks

My problem is it says that I need to update so when I press the update button and then it says I have updated to the latest then go to start an unscheduled payroll it starts all over again with I need to update. if I skip this then it doesn't take any taxes out. so frustrating

DHeraV

Moderator

Hello there, @TParks.

I recognize the urgency of sorting this out as soon as possible so you could get back to processing your payroll. Before anything else, may I know your payroll subscription and where the Update button is located in QuickBooks?

Payroll automatically updates if you're using QuickBooks Online (QBO) Payroll. However, if you're using QuickBooks Desktop (QBDT) Payroll make sure that you have a supported QuickBooks and ensure that the tax table is up-to-date.

If the payroll item was correctly set up, I recommend verifying and rebuilding your QuickBooks data to isolate the issue.

Moreover, I'll also share this article which can serve as your reference to help you manage taxes in QuickBooks: Help Articles for Taxes in QuickBooks.

Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.

S

suzicash1

I have been having problems with Enhanced Payroll - Desktop since we got it in October 2023. Updates do not work! I call support and after hours, we get it where it will work for possibly payrolls then back to the same thing. It doesn't figure the taxes. I have it on automatic updates. I have let customer support get on my desktop and tell me directly what to do. It is only good for possibly 2 payrolls. Ridiculous! We pay way too much to keep having this problem!

Sign up

Login with SSO

Let's get you signed in

Login with SSO