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Lindalu12808
October 19, 2022
Question

Payroll Update Error

  • October 19, 2022
  • 1 reply
  • 8 views

Please I'm desperate for help, Quickbooks payroll will not update, I have over 3000 paychecks stuck in a que to send, the file is too large, I have spent over 20 hours with QB Customer Service to resolve this issue, I had my Network Carrier rebuild over night , still this morning I am unable to complete payroll , QB will not calculate taxes or payroll forms . The rep are  asking me to delete and redo 3000 checks from 2021 thru current, this is a impossible request. 

1 reply

K
Kurt_MQuickBooks Team
QuickBooks Team
October 19, 2022

I appreciate you for reaching out here in the Community, @lindalu. Now that I'm here, we can work this out so you can get through this situation, update your payroll and send the paychecks to your QuickBooks Desktop (QBDT) company.

 

Before anything else, know that I appreciate the time and effort that you've put into this. Let's update your QuickBooks Desktop and ensure it's running the latest release. To begin, here's how:

 

  1. Go to Help and select Update QuickBooks Desktop.
  2. Select Update Now, then select Get Updates.
  3. When the update finishes, close and reopen QuickBooks.
  4. When asked to install the update, select Yes.
  5. When the install finishes, restart your computer.

 

You can visit this article for further guidelines: Update QuickBooks Desktop to the latest release.

 

Once you've updated your QBDT, create a backup data copy of your company. This way, if you encounter any error along the process of troubleshooting. You can still retain a copy of your company files. Check this page to learn more about the process: Back up your QuickBooks Desktop company file.

 

When done, see this article to continue the troubleshooting process: Resolve payroll error PS038.

 

In addition, I've got you this article to help you fix QBDT not properly calculating: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

 

You can also check this page in case you encounter errors in your QBDT company file: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

@lindalu, let me know how it goes. Don't hesitate to get back to me if you need further assistance updating payroll in QuickBooks. I'm determined to help you get this sorted out as soon as possible so you can complete your tasks in QuickBooks. Stay safe.

L
Lindalu12808Author
October 19, 2022

KurtKyle

 

Thank you for your help, I have completed all of the suggestions, and completed all these suggestions three or more time with a remote QB rep watching all the attempts at updating. 

QB will not let me update with those 3197 checks in the Find Detail Send area 

The issue today is not that QB isn't calculate payroll taxes incorrectly, i

The issue is that QB  doesn't calculate any taxes at all

 

My payroll is being held hostage until those 3197 checks are sent, but that is not an option. It's an impossible task 

 

I need to pay my employee today, there has to be a bypass that will let me update without sending those checks in stuck mode , please

D
DebSheenD
Level 5
October 19, 2022

I know this hasn't been easy for you and your employee. I'm here to ensure you get pointed in the right direction, @Lindalu12808.

I appreciate you performing each of my colleague's troubleshooting steps.

Since you're still encountering issues updating Desktop Payroll, I recommend reaching our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

You can reach them while you're using QuickBooks.Here's how:
 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter your concern, then hit Continue.
  4. Choose to Get a callback.


You can also read through this link to check if your QBDT has the latest version: Release notes for QuickBooks Desktop 2021.

Here are some articles that I've gathered for additional information about payroll subscription and account information:

 

 

You can post more if you have other questions about QBDT payroll or anything related to QuickBooks. Take care and stay safe.

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