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New Member
September 2, 2026
Question

paystub worker sees on workforce app is wrong because it doubles the qualified overtime

  • September 2, 2026
  • 4 replies
  • 33 views

Correct: The payroll stub inside the Team>Employees “print pay stub” shows  $87,400.00  YTD Gross
Correct: The Summary report shows  $87,400.00  YTD Gross

BUT  

Wrong: The paystub on the Workforce app shows $93,862.75 YTD Gross
What the employee sees on their workforce app is wrong because it adds qualified OT twice (its both included and a line item qualified overtime tracking)
As a result Fred thinks he has grossed $93,862.75 but he has only grossed  $87,480.00

The qualified overtime tracking amount of 6382.75 is doubled.

4 replies

QuickBooks Team
September 2, 2026

Since Fred's Qualified Overtime Tracking is a tracking-only pay type, you can fix his Workforce pay stub by correcting the duplicate entry on his paycheck.

 

Here's how:

 

  1. Go to Payroll, then select Employees and click on Fred.
  2. Click Edit next to Pay types.
  3. Locate the Qualified Overtime item.
  4. Unassign the extra Qualified Overtime pay type from Fred's profile to stop QuickBooks from double-counting his earnings.
  5. Save the changes.

 

Once that's corrected, have Fred refresh or re-sync the Workforce app so his YTD Gross updates to the correct $87,480.00, which is the same figure already shown on his Print Pay Stub and Summary report.

 

It's worth knowing this field only feeds W-2 Box 14 reporting and never affects net pay, so Fred hasn't been shortchanged, and payroll hasn't overpaid him.

For more information about Qualified Overtime, check out this article: Impact of the No Tax on Overtime provision to QuickBooks Payroll.

 

If you run into any trouble correcting the paycheck or syncing Workforce, just let us know. We're happy to help get this squared away for Fred.

LDOAuthor
New Member
September 2, 2026

Jevee said “Unassign the extra Qualified Overtime pay type from Fred's profile to stop QBO from double-counting his earnings.”  ??????
No one here at our company every assigned anyone Qualified OT up.  This qualified overtime was set up automatically by QuickBooks.  Is this not QuickBooks error? 

LDOAuthor
New Member
September 2, 2026

I do not think Jevee is correct.  

All the other reports on payroll are correct…. the only report that is wrong is the employees paystub when viewed on the workforce app.   If it is correct in at least 5 places.  and only wrong when viewed through workforce why would i want to correct it like the way Jevee said, 

RazzieE
QuickBooks Team
September 3, 2026

Since your Print Pay Stub and Payroll Summary reports show the correct year-to-date (YTD) gross amount, but the Workforce app pay stub is inflated, reach out to our QuickBooks Workforce live chat directly to resolve this issue. They will further investigate this issue.

 

In the meantime, I suggest printing the accurate pay stubs directly from QuickBooks to provide Fred with a reliable reference.

 

If you have any follow-up questions, please feel free to click the Reply button.