Trying to run payroll and keep getting message that "Something went wrong on our end"

We can conduct a browser troubleshooting test to determine if the error is related to a browser issue. ShariLynn.

Cached files in your browser can cause problems when running payroll. You can log in to your account and run payroll in an incognito or private window.

Here are the shortcut keys to open incognito mode in popular browsers:

• Mozilla Firefox: CTRL + Shift + P.
• Microsoft Edge: CTRL + Shift + N.
• Google Chrome: CTRL + Shift + N.
• Safari: Command + Shift + N.

If the payroll runs in incognito mode, the next step is to clear your browser's cache  to remove any data potentially disrupting the payroll process. Alternatively, you can run payroll using a different supported browser or device.

If the issue persists after this step, I recommend reaching out to our live expert team to examine the cause of the error more closely. They have the appropriate tools to review the issue and can provide a real-time solution to help you run your payroll successfully.

For assistance with running payroll in QuickBooks, you can read this article: Run Payroll in QuickBooks Online Payroll.

Additionally, you can run, print, and customize payroll reports in QuickBooks Online. For more information about payroll reports, please check this article: Run Payroll Reports.

If you require further assistance with running payroll in QuickBooks Online, please click the Reply button. We are always here to help you.