Question

migration to QBO stalls while preparing the files

Forum|Forum|4 years ago
March 22, 2022
3 replies
17 views

I have been using QBO Payroll for some time. I am trying to now migrate my QBD Pro files to QBO.

The process stalls at the "Preparing your file for the move." stage

It has been stalled at this point for over 12 hours.

Any suggestions?

QuickBooks Desktop

Fiat Lux - ASIA

Level 14

Are you migrating data from QB Desktop US Pro to QB Online US version?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

Which QBD year version do you have? A supported one (i.e 2019-2022)

How many Total Targets do you have? Less than 350K? Hit ctrl+1 to open it

K

Kurt_M

QuickBooks Team

I appreciate you for posting this here in the Community, @danavm. I'll share some information about your concern.

If you've referred to this article for the steps to move your QuickBooks Desktop file to QuickBooks Online, migrating your files should go smoothly. However, As I check the image that you've attached to this post, I can see that It's been stuck on the "Preparing your file for the move" stage for some time now. I recommend checking your internet connection as migrating files from QB Desktop to QB Online requires a stable internet connection.

Additionally, here are some articles to help you in the future:

Please know that you can get back to me anytime if you need more assistance with migrating your QuickBooks Desktop files to QuickBooks Online. I'll be pleased to provide you with additional assistance. Keep safe and have a good one!

K

Kathykb123

I'm having the exact same issue. How did you solve it?

A

Anonymous

Hey, everyone! I had this exact same issue several times, and after a couple of successful migrations mixed in with a ton that failed this exact same way, I *THINK* I know what fixed it for me.

Background:

In my case, I have my QB Desktop files saved in DropBox. It's commonly understood in the tech community that "databases" of any sort should "never" be stored in a file sync tool such as DropBox, OneDrive, Google Drive, etc... however, I've been doing it for years without issue. I just have to cleanup "conflicted copies" every now and then, but overall, I've never had any database corruption as a result of storing my QBW in DropBox.

Possible Resolution:

In any case, the couple times I got the migration to complete, I 1) freshly reboot my computer, 2) logged back in and let all my startup apps settle down, 3) PAUSED DropBox sync (you may have OneDrive), 4) opened QuickBooks & performed a data validation to ensure no errors, then 5) pressed F2 --> CTRL+B+Q --> OK to begin the migration. Done this way, my QBW file with about 38k targets uploaded successfully in less than a minute and I received the e-mail confirmation from QuickBooks Online not much longer after.

For anyone having issues, please confirm if your QBW file is saved in a file sync tool. For example, Windows these days automatically moves your normal Documents folder to OneDrive for protection, but this means your QBW database is saved in a folder that is constantly being checked for changes which may be interfering with the migration process. Unsure exactly why and if I'm even correct, but I'm curious to know if this helps anyone.

GOOD LUCK!! --Matt

S

SEckmann

This did it for me! Thanks for this!

K

Kevin_C

Moderator

Thanks for updating us on this, SEckmann.

We're glad to hear that you're able to isolate the issue using the steps shared above.

Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you in your future tasks.

In case you need assistance or if you have additional questions about using the QuickBooks product, let me know. Our team is always around for you.

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