Payroll will nor process. error pops up

Hi darlene.kiefer,

Can you tell me the exact error you received?

You can try using an incognito window. This doesn't use the existing webpage cache data (which can cause an error).

Here's how:

• Chrome press Ctrl+Shift+N
• Internet Explorer or Firefox, press Ctrl+Shift+P
• Safari, hold down Command+Shift+N

If this works, clear the temporary internet files. This can clear up all kinds of odd issues with QuickBooks Online. You can also use other browsers as an alternative.

In case you need some information about QuickBooks, you can visit this article: Help articles. You can select each topic to view them.

It'll be always my pleasure to help if you have any other concerns.