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B
bill_verry
January 25, 2020
Question

QBPro 2019 crash with features.dll error

  • January 25, 2020
  • 1 reply
  • 5 views

Faulting application name: qbw32.exe, version: 29.0.4011.2901, time stamp: 0x5dde78f8
Faulting module name: Features.dll, version: 29.0.4011.2901, time stamp: 0x5dde86cb
Exception code: 0xc0000005
Fault offset: 0x003730ef
Faulting process id: 0x16b0
Faulting application start time: 0x01d5d3b82f4b5147
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2019\qbw32.exe
Faulting module path: C:\Program Files (x86)\Intuit\QuickBooks 2019\Features.dll
Report Id: 6d9c65c9-3fab-11ea-832d-281878cfb6aa
Faulting package full name:
Faulting package-relative application ID:

Application: qbw32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 582D30EF
---------------------

Running on Windows 8.1 Pro

    1 reply

    A
    AileneAModerator
    Moderator
    January 25, 2020

    Hi there, @bverry. 

     

    I've got steps on how you can get rid of the error, @bverry. 

     

    To start, you'll need to download and install the Tool Hub to help fix the error issues. Here's how:

      

    1. Close QuickBooks. 
    2. Download the QuickBooks Tool Hub file, then install it. 
    3. Open the file you downloaded (QuickBooksToolHub.exe). 
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. 

    Open the QuickBooks Tool hub you've install. This is a launchpad for the tools you’ll use to fix your issue. Select the Program Problems tab if you notice performance issues or any program problem persist. 

     

    Note it may take 2-3 minutes to automatically download the background completely. 

     

     

    If you have other questions with the process, don’t hesitate to comment below. Have a great day!

     

    B
    bill_verryAuthor
    January 26, 2020

    Hi, I had tried that with no luck. I'll try again. Assuming it fails again what is your next recommendation?

     

    Thanks,

    BV

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