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Feb 25, 2025 5:08 PM UTC
Question

Release 13 PULLED or RECALLED?

Last Week, QuickBooks Desktop 2024 Accountant Release 13 was out and we installed it on all our workstations. Today, Release 13 is no where to be found and it now shows Release 11.
See: https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Accountant&edition=&version=Accountant%202024&country=us

1. Exactly Why was R13 pulled?
2. What should customers do who already installed Release 13?
3. Why weren't customers Notified?

QuickBooks Accountant phone support claims they have no idea.

4 replies

Level 5
Feb 25, 2025 8:23 PM UTC

Hey Marc-FL,

 

Thank you for reaching out to the QuickBooks Community! I will like to double check some information. Is it  possible that you can hit F2 on the program and let me know the current version you're seeing. If you decided to share a screenshot, please remove any sensitive information. 

 

Looking forward to your reply! See you in a few. 

Marc-FLAuthor
Feb 25, 2025 9:26 PM UTC

QuickBooks Accountant Desktop Plus 2024 Release R13P (64-bit)

R13_45
Thanks.

Marc-FLAuthor
Feb 27, 2025 4:32 PM UTC

Update: The  QuickBooks Download page has been fixed.

Marc-FLAuthor
Feb 27, 2025 4:33 PM UTC

Update: The  QuickBooks Download page has been fixed.