Other Questions

what does error 15420 mean?

still unable to get a payroll update

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Our invoices are showing an old gst (business) number and that is not part of the default invoice template.When I check the template the correct gst number is listed but when I print the invoice the old one appears.Was there a change when the new invoice came into effect?

Hi everyone, I’ve been trying to resolve a payroll issue in QuickBooks but can’t seem to get through to support. Has anyone faced a similar situation? Can anyone guide me on how to easily contact QuickBooks Payroll Support for quick assistance? I’m in urgent need of help! 

I’m currently facing an issue with my QuickBooks Payroll account and need assistance. I’ve tried troubleshooting on my own, but I’m still unable to resolve the problem. I’m unsure how to contact the QuickBooks Payroll Support Number to get the help I need. Can anyone guide me on how to find the correct QuickBooks Payroll Support Number for payroll-related inquiries? I’m looking for the most efficient way to reach a representative who can assist me with my specific issue, whether it’s related to payroll processing, tax calculations, or any other concerns. Any advice on how to navigate the support system, or tips on how to ensure a quick and effective resolution, would be greatly appreciated. Thank you in advance for your help!

hello, I am wondering in the dashboard that showing on Profit and loss Up 785% from this time in FY25 - when you have an actual comparison of 32% above last year FYE. Could you please explain to me what is the basis of that analysis and calculation.

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I issued an invoice for %5,932.50. The clients paid me in two payments, one for $3,000 and the other for $2,932.50. When reconciling my bank account, I tried to match the two payments to the invoice. The first payment was matched with TYPE Sales Receipt. The second was called a Deposit. How can I get both payments to be matched to this invoice?

My issue is: Background - My husband bought a new vehicle that is strictly a work vehicle.  Instead of receiving the GST/HST paid on it as a refund he opted to use this against the quarterly GST/HST filings until it has been used up.  As of Jan 1 2025 GST/HST Charged on Sales was $1670.57 and GST/HST Paid on Purchases was $6280.86 for the period Oct - Dec 2024. The filing on Line 103 for Oct -  Dec 2024 was $1671.27  (collected in the reporting period) and on Line 106 was filed as $1671.27 (ITCs collected for the reporting period) resulting in a zero balance - no refund and no payment.  This was Netfiled on Jan 30 2024 by our previous accountants.I made a journal entry for Jan 30 2025 showing this amount for Lines 103 and 106 resulting in the reduction from GST/HST collected and GST/HST paid for Jan - Mar 2025 to keep everything balanced in the Quickbooks account GST/HST Payable.My issue is:  I want to keep reducing the refund owing using the quarterl

Where can I get a copy of update V30.0C R17 for QuickBooks Desktop pro 2020?

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[removed]: Aug 13: Error exporting 12 hours, Timesheet id [removed] would update a time activity in QuickBooks that has been used on an invoice. Please unlink from an invoice in Qu

Customer wants to pay my bill with his credit card and I would like to know how much it will cost me to accept it through qbo?

The options showing on the user page do not align with the video, how can you change primary user if the toggle isn't available?

I've just found that customer names disappear from the invoice Bill To section if I add an address for the customer.  If I delete the address, the name shows on the Bill To again.  Any ideas? 

The QuickBooks app always included GST or gave me the option for taxes. Recently it is no longer there and there is no place to add GST

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when trying to do the update for quick books desktop 2024 i keep getting an error message 1603 and it will not update

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I have a question regarding exiting from the Audit History routine.  I've noticed there isn't a "close," "exit," or "back" button within the routine itself. Could you please let me know the correct way to exit the Audit History when I'm using it in a sales invoice, sales order or purchase order.

On August 11, 2025, all the sales tax settings in QBO disappeared for no reason. The same issue occurred with all three companies I manage. I am certain that I did not remove the QBO sales tax settings, but I don’t know why the sales tax interface has reverted to its pre-setup state and all previous data is gone. Please check the backend to see if there is a system problem.

Monograph doesn't appear to have an option to add sales tax to a bill or expense, but when I import that bill into QBO the sales tax column appears to be missing.

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They were all there and then they just seemed to have disappeared! Has there been changes that I am not aware of? It is asking me to set up sales tax? It is as if I have never used QuickBooks and just now starting...........I have been using it for years! Confused