Other Questions

How do I re-send a copy of an employee T4

Got a new IPhone 16 plus and since the day QB will not preview invoices or print. It goes to the preview screen but it’s blank. Also you go to print invoice and  it says “waiting” but never goes to the print screen. Also has a glitch when scrolling the invoice in edit, it’s not smooth when using your thumb to scroll up or down. 

I have talked to the Help desk on numerous occassions and they simply have me go through the same procedures over and over again. They give me a case # which when I try to refer back to I'm told it has been closed...but the problem has never been resolved. I am at the point of cancelling my payroll subscription and going with a dedicated payroll supplier. I am extremely dissatisfied with the level of service provided.

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I have been using desktop 2014 since 2014, it was registered then.  I used it last week and all of a sudden it is asking me to register and won't let me go further.  I have tried to re register but an unable to 

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I want to file taxes but not pay through quickbooks

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Currently the export document function from the “three dot” dropdown menu in the mobile app is not working. Anyone know why and if this is a known issue? I confirm using the latest update as well. Thanks!

Where are my funds if I've receive a notification that one of my invoices has been paid?

been almost 3 weeks, accountant cant figure it out, cards sales im able to add, and match, but cash sales wont let me, everything is the same from cash to card, hst shows its wild, anyone else?

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We are a church ( charitable organizatin ) in Ontario.  One of our pastors gets a Housing  Allowance of sorts --- something called a "clergy residence deduction".  The Pastor got a letter from CRA authorizing us to reduce income tax deductions at source by lowering his taxable income.  I attached a CRA-Calculator screenshot to illustrate the functionality.  How do I replicate this functionality in QBO Payroll?  I can override the deductions at runtime ( income tax, CPP, EI ) but there's got to be a better way, I hope.  Thank you.

I received the notification that we need to migrate from tags to custom fields but, on the Tags page, I can't see the option "Migrate tags to custom fields" as indicated in the article "Migrate tags to custom fields in QuickBooks Online"Am I the only one ? What should I do to migrate to custom fields anyway ? Thank you !

Right now all I see is Payroll expenses. It includes all the wages, salaries, CPP and EI and payroll taxes all in one account. I would like to have the following expense accounts: Office Wages Production Wages, ETC Employer CPP Employer EI

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When I enter a journal entry the journal number is from 2022? No new numbers are generated? This just happened

Right now it goes to my manger who needs it the most but I'm remote and at times I need to do things on QBO and need the codes but if he's busy I can't get them.  Can't there be 2 ways one a phone # and other an email?  This way we both get the codes.  

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Shocked at Quickbooks desktop pro1 user 48% pricing increase because they "understand my money.  Small Canadian Business here you clearly do not understand my business.  Additional fee increases my annual subscription from $564 to $840.  Have to continue with this program.  Our other business is online and the system is simply NOT user friendly and navigation within the program makes no sense.  our accountant has moved all his online office systems back to desktop it's so bad.  Quickbooks - shame on you.

When I purchase items (in my Products and Services list - NOT expenses) and mark them as billable, the taxes are not coming through correctly. I am a construction company that is NOT registered to charge PST (in BC).I enter the bill from the supplier using the Items section of the bill not the Category section.I select the tax code GST/PST, check the Billable box, and select the appropriate customer/job. When I go to invoice the customer the billable expense shows on the right, as it should.However, when I add the item to the invoice, when I change the tax code to GST only (because I cannot charge my customer PST, I am not registered), the amount of the billable expense changes and no longer includes the PST that I paid on it. The only way around this flaw, that I can see, is to enter the billable expense using the amount INCLUDING PST (that I have to calculate), use the tax code GST, and the overwrite the GST amount to match the bill. The taxes all work beautifully

Do I have to use Synder to get Stripe to sync with QB? I am sending the same on Synder as I spend on QB, wondering if I can connect Stripe with QB without it somehow?