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My old credit card had to be cancelled.

Is there a way to get an audit report that is farther back than 2 years?   Thank you, Janice

looking for information account mappings for Webselfstorage to Quickbooks online

Canadian here - I need help resolving a discrepancy in our QB Desktop Premier regarding GST installments not correlating to the annual Sales Tax filing. We pay quarterly GST installments as per CRA. The actual installment payments are due at the end of the month following each quarter. So for example, we paid our installment for the Oct-Dec/2023 quarter on January 28, 2024. We enter the installments as cheques paid to Receiver General as Items in QB, to a dedicated GST Installments item account. When we use QB to generate the 2024 annual GST (Sales Tax) return, it is gathering the 4 installments PAID in 2024 and using those as Line 110 "Installment and other annual filer payments". But the first installment, the one paid in January/24, is incorrect, as it was for the last quarter of 2023. The proper quarterly installment payments for 2024 were paid in Apr/24, Jul/24, Oct/24 and Jan/25, but QB is not in agreement because it's looking at the calendar year when determining the t

Hello Everyone,Due to the current situation in Canada, we have migrated a lot of our vendors to EFT payments recently.  I just submitted my first batch to the bank, paying 11 vendors.  This was removed from our bank account as 1 transaction.  When I go to "Vendor Centre", "Pay Bills", I select multiple Bills/Vendors, which add up to the total and submit payment.  This records each individual "Vendor" the same way it does a cheque, as an individual payment.  This won't reconcile with the one lump sum payment that was removed from my bank account.Has anyone encountered this, or know of a way to bypass it?  I know I can make multiple GL entries to get around this, but looking to see if there's a proper workaround already set up that would facilitate it.Thanks in advance!

I just added a new company in my QBO file last week and I was able to work on it bur I can't see it now. Can you help me check what happened?

Hi, is there some kind of system glitch happened in Quickbooks Online (QBO) recently relating to manually uploading bank transactions? Accountant here. We noticed quite a number of duplicate bank transactions recently in some of our bank accounts in Quickbooks Online after importing (or manually uploading) transactions. Bank account owner is not comfortable activating automatic bank feeds here in QBO so we normally upload the transactions coming from PDF bank statements after arranging in .csv format. But please note that not all those transactions in a single .csv file are duplicated in QBO after the uploads, as we already checked those .csv files and none of those transactions are listed twice so I don't think it's possible that the file is uploaded twice in the same bank account. Please help because it adds to things we need to double-check/reconcile. And this issue is annoying, frustrating and raises questions if we can still rely on QBO to make our lives e

why? and how?

No other program asks me to send in confidential imformation, I don't believe this should be legal considering the identity theft issues in today's world. If need be, what other programs would you recommend cause I refuse to do this.

Sent an invoice from new laptop on Friday, but paystubs won't send from different company today.  sending forms set up, but getting message that it is missing a component.  Suggests to run the Tool, but the tool only fixes with Windows 10.  Suggestions? 

How long does it take for my first paid invoice to be deposited into my bank account?

Does anyone know if it is possible to add TAX ITEM when importing General Journal Entries via the IIF import file?I am using the below file format :!TRNS TRNSTYPE DATE ACCNT AMOUNT MEMO!SPL TRNSTYPE DATE ACCNT AMOUNT MEMO!ENDTRNSTRNS GENERAL JOURNAL 4/25/2019 Directors Advances CA -132.18 winnersSPL GENERAL JOURNAL 4/25/2019 Office and general 116.97 winnersSPL GENERAL JOURNAL 4/25/2019 GST Payable 15.21 winnersENDTRNSto create the General Journal Entry attached in the image, but I had to manually add the TAX ITEM to every journal entry created by this process. Is there a way to specify the TAX ITEM in the iif file? 

journal entries. it is not allowing me to enter the account names

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We have stopped using Quickbooks Enterprise as our parent company uses another platform.  We did all our processing on Quickbooks previously and have a number of attachments which have been stored (especially in the Vendor/AP module).  We need to access these records for audit purposes for a period of up to 5 years.  Our challenge is that we are now locked in to paying a monthly subscription of $500 just to gain access to these attachments.  We have asked Intuit for a solution and the only option they provided was to individually print each attachment (of which we have over 45k). Is there anyone that has faced a similar issue that has managed to download the attachment files using a single job?  I am happy to sort the files, we just do not have capacity to print them one by one. In my opinion this is also short sighted from a QBooks product management perspective as the option to move to online is not even feasible.  Attachments made in enterpris

Hey Quickbooks community, A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.Thanks! Jay

I have received the Surplus Rebate from WSIB.  I don't know how to enter this information into Quickbooks Online. Can anybody help?  I'm at a complete loss.  Thanks in advance.

QB is asking for my employees Drivers License or Passport to change password??? Isn't that illegal? Are there any other options?  

I recently started using QuickBooks Online's integrated payment processing tools to handle credit card transactions for my corporate customers. Many of my clients use Purchasing Cards (P-Cards) with high transaction volumes, and they require detailed credit card slips for reconciliation.Previously, when using services like Benjipays or Moneris Virtual Gateway, I could provide receipts that included key details such as:Authorization NumberReference NumberOrder IDMasked Credit Card Number (last 4 digits)Currently, QBO payment receipts do not display this information, making it difficult for my customers to reference transactions easily. In the past, I manually combined credit card slips and invoices using PDF editing software, but I was hoping QBO’s payment tools could streamline this process.Is there a way to include these details automatically on QBO payment receipts? If not, are there any workarounds or third-party integrations that could help? Thanks in advance!

Hello QuickBooks Support Team,I’m experiencing an issue in QuickBooks Online where my subaccounts are not displaying correctly in the Chart of Accounts. I have a parent expense account called "Dental Expenses", with five subaccounts under it. However, when I open the Chart of Accounts, these subaccounts appear nested under a different expense account, even though their details show the correct parent account (Dental Expenses). When I run reports (such as the Account List or Profit & Loss), the subaccounts correctly appear under Dental Expenses, which suggests that this is a display issue rather than an accounting error. I have tried troubleshooting by:1. Refreshing the page2. Clearing my browser cache3. Checking in an incognito window4. Sorting accounts by name/number5. Verifying transactions and parent-child account settings6. Redoing the parent-subaccount connections. 7. Log off / Log On8. Etc.  Despite these efforts, the issue persists.It seems

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Can I cancel just the payroll portion of QB Desktop?  We use another system for payroll but QB for other financials.  We use Desktop Premier 2 user.

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