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August 5, 2020
Question

Adding Customer /Client Account Numbers

  • August 5, 2020
  • 3 replies
  • 4 views

Does anyone know if we can add a Customer/Client Account Number to QBO without using a custom field?  All I can seem to find is either adding a number to the chart of accounts or instructions for adding a number to the customer name or address fields.  Did they remove the account number field in online?  This should be a pretty standard field.

Thanks,

3 replies

Level 4
August 5, 2020

Hi there, JustineCUE.

 

You can absolutely assign customers account numbers, I'm happy to show you how. You can assign account numbers to your clients that can be internal (lets you sort customers numerically) or external facing (appears on customer invoices).

 

To assign account numbers to your customers:

  • For internal only and numerical sorting
    1. From the left menu, select Sales.
    2. Select Customers/Clients.
    3. Select a customer to open the customer page, then choose Edit.
    4. In the Display name as field, enter the account number before the customer name.
    5. Select Save.

The account number now appears in front of the customer's name on internal lists and screens.

  • For customer facing numbering
    1. From the left menu, select Sales.
    2. Select Customers/Clients.
    3. Select a customer to open the customer page, then choose Edit.
    4. Uncheck the Use display name checkbox.
    5. Add the account number on the Print on check as field. Note: To see the account number reflected directly under the customer's name use the first line of the Street field.
    6. Select Save.

The account number now appears with the customer's name on invoices and other items.

 

If there's anything else I can help you with, feel free to post here anytime. Thanks for stopping by and have a nice Wednesday afternoon. 

August 5, 2020

@Nick_M Thanks Nick.  Yeah, I found those instructions, for adding the number to the name or address fields.  QB Desktop had an actual Account Number Field, that is what I was looking for.  Looks like they just don't have the option in Online.  Thanks for trying, appreciate your time.

November 14, 2020

Do you mind me asking how you got on with this work around? I am in the same position and find it odd they don't have a simple field like this!

September 16, 2022

I would like to request that Quickbooks put back the Client Account Numbers back to QBS Online, this function is quite important and it helps the medium companies.

 

I am facing the same problem as Justine CUE.

 

Thanks,

Sonia

Level 5
September 2, 2024

I know how this feature would help you efficiently manage your business, @Sonia NYC. I can share information about losing client account numbers in QuickBooks Online (QBO).

 

Currently, we don't have a specific timeline as to when this feature available. However, you can submit this request to our Product Developers as this will greatly help them in considering future feature releases.

To send your feedback:
 

  1. Go to the Gear icon and then select Feedback.
  2. Type in your feature request in the description box.
  3. Once done, click on Next.

 

You can also check out this article for more information on how to submit feedback: How do I submit feedback?. Additionally, I recommend checking our Feedback page for timely updates.

 

To learn more about running, printing, emailing, and exporting reports, check out this reference: Run reports in QuickBooks Online. Lastly, if you want to apply multiple filters to customize your report, see this article: Customize reports in QuickBooks Online. 

Moreover, if you want to customize your sales form in QBO, refer to this article for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Don't hesitate to drop in anytime if you have questions about managing customer account numbers or the status of your product request. We're always here to help.