Backup error QB 2014

Hello there, @AndieD. Thank you for bringing this to our attention. 

Let me get the help you need to bypass the unrecoverable error you encounter when doing a backup in QuickBooks Desktop (QBDT).

There are reasons why you receive an unrecoverable error, and this is due to the following:

• Missing Windows or QuickBooks updates
• Damage to your data
• Computer issues
• The program code needs repairing

To get this resolved, let's first make sure that you have updated QuickBooks Desktop to the latest release to keep your software up-to-date, so you always have the latest features and fixes. After that, let's open your company file with a different QBDT user. 

Here's how:

1. Go to the Company menu at the top.
2. Select Set Up Users and Passwords and click Set Up Users.
3. Click Add User, type the username and password and click Next. Please don't use the damaged user name.
4. Customize the user as necessary and click Finish.
5. Go to the File menu and select Close Company/Logoff.
6. Log in to the company file using the new login credential.

If the new user doesn't resolve the issue, let's create a new Windows admin. If you're using Windows 10 and newer, here's how:

1. Click Start.
2. Select Settings, then click Account.
3. Choose Family & other users.
4. Select Add someone else to this PC under Other Users.
5. Select I don't have this person's sign-in information, then select Add a user without a Microsoft account.
6. Enter the name of the new account.
7. Click Finish. You may also assign a password to the new account to ensure security.
8. Choose the newly created account and select Account Type.
9. Select Administrator and click OK.

For more information on the steps above, see this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.

Here's also a great resource to know how to fix unrecoverable errors: Unrecoverable error in QuickBooks Desktop.

Keep me posted how things go on your end after following the steps above. I want to ensure you're able to resolve the unrecoverable error you encounter. Keep safe and have a great day, @AndieD.

@AndieD 

Open the sample file and try creating the backup file. Did you encounter the same issue?