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gary0613
May 30, 2022
Solved

Can't enter Inventory Items

  • May 30, 2022
  • 1 reply
  • 5 views

I have QB online Simple Start.  I am attempting to set up Inventory Items that tie to Sales accounts.  But the system does not allow me to enter an item, nor import them.  Under Products and Services, I click on the Add an Item button, and it just sits there and does not respond. Niether will it allow importing - I select a file to import, and it does not populate the field with anything. I have this setting turned on: Show Product/Service column on sales forms.  Am I missing some other setting somewhere?

    Best answer by lin_jcaj

    @gary0613 

    The inventory management feature is only available in QBO Plus and Advanced. Keep in mind, the discounted rate is not applicable when upgrading your plan.

    https:// quickbooks.grsm.io/US

    https:// quickbooks.grsm.io/us-promo

     


    Yes, inventory item is only available in QuickBooks Online Plus and Advanced version, gary0613.

     

    You'll want to upgrade your plan to avail this feature. Once you've upgraded your QBO, you can use this article for guidance in managing your inventories: Add inventory products in QuickBooks Online.

     

    Let me also add this link to learn more about the features included in the QuickBooks Simple Start version: QuickBooks Comparison.

     

    If you have any other questions, you can always post them anytime here. The Community is ready to back you up.

    1 reply

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    May 31, 2022

    You didn't missed any settings, @gary0613. I'm here to make sure you can add an an item in your Product and Services.

     

    The stored cache can affect the performance of QuickBooks which can cause unexpected behavior.

     

    To begin, I'd suggest logging in to your QBO account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

     

    Here are the keyboard shortcuts: 

     

    • Safari: Command + Shift + N 
    • Google Chrome: CTRL + Shift + N
    • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

     

    Once signed in, try to click the Add item button. If it works, let's clear the cache of your browser. This helps remove its stored cache to improve the program's performance. Otherwise, I'd also recommend using different browsers. 

     

    See this article, for detailed steps on how to add item in QuickBooks: Add product and service items to QuickBooks Online.

     

    Also, please note that you can only add non- inventory and services in QuickBooks Online Simple Start. In case you want to enter inventory items, you can upgrade your subscription to either, Essentials, Plus, or Advanced. For more details, see this article: Upgrade or downgrade your QuickBooks Online subscription. You might want to read this article to know the comparison of QuickBooks Plans: Compare QuickBooks Plans.

     

    Additionally, I've included these articles that will help you manually track your inventory and record the items you're donating or giving away: 

     

     

    Please come back and keep me posted on your progress in getting this issue resolved. It's always my top priority to help you out. Stay safe.

    G
    gary0613Author
    May 31, 2022

    Sorry, none of this made any difference.  Incognito window did not help.  Clearing cache did not help.  Same behavior - Add an Item button is non-responsive, as is the import function.

     

    Starting to wonder if Simple Start version does not allow items?  Seems pretty basic to me.

     

    What next?

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