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ACD2
May 17, 2022
Question

Can't open Desktop QB without subscription

I bought a desktop copy of QB 2021 Premier Plus, which came with a one year subscription, at a local store. It was the only copy they had even though I didn't need the premier plus. I don't need the subscription because I don't run payroll or anything from it, our accountant does all that. I just need it for estimating and invoicing, posting payments, etc. But when I try to open the program, a pop up comes up that says "It seems that your QuickBooks subscription has lapsed. Please make sure we have your latest billing information on file to keep your subscription active". It will not open my books but I do not want to pay for a subscription because I don't need it! How do I get around this? I need to print out a profit and loss for my bank and I can't get into the dumb books! So frustrated!

9 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
May 17, 2022

You can still purchase the one time license for QB Desktop 2021 Pro to replace your expired license. Utilize the trial version for QB Desktop 2021 to open your file immediately for the time being. 

ACD2Author
May 17, 2022

I believe the trial version is the subscription that expired because we've had this version for a bit now. I'm not sure what you mean by "buy QB Desktop". We purchased the installation disk from the store, so why would we need to buy another desktop version? It just stopped opening our file because it wants us to now pay for a subscription.

MaryLandT
MaryLandT
Level 10
May 17, 2022

Let me help open your QuickBooks company file and print the Profit and Loss report for your bank, ACD2.

 

You need a new license to access the company file. It's part of the process since your previous account includes a subscription.

 

To purchase a new license, don't use your original install file so you won't see the lapsed message. Use the latest install file available on the QuickBooks Downloads & Updates page and get the download link for your version of QuickBooks.

 

To download the installation file:

 

  1. From the Downloads & Updates page, select your country, product, and version.
  2. If you don't know what version you use, see Not sure what version you use?
  3. Select Download.

 

When you install QuickBooks, you'll need to enter your license and product number. If you can find these details, can sign into your Intuit account and view your license from the Products & Services section.

 

You can browse this article to finish installing and activating your QuickBooks company file: Learn how to install QuickBooks Desktop.

 

After installing QuickBooks, you can restore the backup file. Then, run and print the Profit and Loss statement.

 

If you need further assistance with the process, you can contact our QuickBooks Desktop Live Team. They can do screen sharing with you and walk you through getting a new license and pulling up the Profit and Loss report.

 

Let me know if there's anything else you need by commenting below. I'll be right here to guide you.

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