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A
annoyed121
April 11, 2023
Solved

Commerce sunsetting ?

  • April 11, 2023
  • 5 replies
  • 16 views

Export our data to where?

Best answer by LisaNullar

(Stepping in as a Moderator to help clarify the situation - I am also removing our original response as it has lead to some confusion.) 

 

Please continue reading below to clarify what is and isn’t being discontinued:

 

We previously discontinued TradeGecko and offered a standalone QuickBooks Commerce inventory management system as a bundle with QuickBooks Online. But, we’ve made the strategic decision to discontinue QuickBooks Commerce as a standalone product and focus on building e-commerce capabilities directly within QuickBooks Online.

 

The standalone QuickBooks Commerce inventory management product is being discontinued and won’t be available for use after August 31, 2023.

 

However, we now provide e-commerce accounting features inside QuickBooks Online, which includes the ability to automatically bring in your payouts from your connected online sales channels (Amazon, Shopify, and eBay Connectors). These connectors are NOT being discontinued.

5 replies

F
FateCandylaneTQuickBooks Team
QuickBooks Team
April 11, 2023

Hi there. I appreciate you reaching out to us. I'm here to ensure you're able to export your data out of your QuickBooks Commerce account.

 

As QuickBooks Commerce discontinues after August 31, 2023, you'll no longer be able to access your Commerce account after the discontinuation date. However, if your QuickBooks Commerce is bundled with a QuickBooks Online subscription, this accounting feature will be available in the online program. And will also include the ability to automatically bring in your payouts from your connected online sales channels.

 

If you're not subscribed to an online subscription, you can import your data by signing up for a QuickBooks Online plan.

 

Thus, you can use the Data Exporter tool to assist you on how to export your data files in bulk. To do that:

 

  1. Sign in to your QuickBooks Commerce account and go to the Gear icon. Then, open Settings.
  2. Select Data Exporter and click Export Account Data.
  3. You will then get a pop-up message that says the export has started in the background. Refresh the page to see the status of the export.
  4. Once the status is updated to Complete, select the export row (s) to see a list of the download links. 
  5. Links to download the exported data will expire after a week of generating the export. You can still generate a new export to get fresh links.

 

Also, you can download these data using a CSV file. You'll want to visit this article for more detailed information: Data Exporter Guide - QuickBooks Commerce Offering Discontinuation.

 

Moreover, once these data are exported, you can import them to your QuickBooks Online account. 

 

If you require additional assistance or have other QuickBooks concerns, please don't hesitate to reply in the comments below. We'll be right here, willing to help you at any time. Take care.

S
sv16
April 12, 2023

What exactly is Intuit doing with Commerce?  You state, "...QuickBooks Commerce discontinues after August 31, 2023..." but then contradict yourself by stating, "If you have a QuickBooks Online subscription, this accounting feature will be available in this program."  Intuit already closed out Commerce which was TradeGecko in 2022 as a standalone product and forced subscribers to sign up for a Quickbooks Online account to continue to use Commerce so upper management could have Commerce as a tab inside Quickbooks Online. 

 

I have already experienced the export of data from Commerce to then reimport the limited data(no historical data) to the same exact program.  If I have a Quickbooks Online account with Commerce is this feature going to be available after August 31, 2023?

 

CEO Goodarzi either has no idea how to run this organization or has put together the most incompetent management team who has bumbled every step in your company's acquisition of TradeGecko.  I'm so glad after this experience to not own any shares of Intuit.

    Adrian_A
    Adrian_A
    Level 8
    April 12, 2023

    Information updated by moderators - please see Accepted Solution at top of thread 

    R
    RoyalP2023
    April 12, 2023

    This is a relief. Thank you for stating that "If you have QuickBooks Online bundled with QuickBooks Commerce, you can continue using the software even after August 2023." and also another moderator stated that "I want to let you know that bundled QuickBooks Online and QuickBooks Commerce subscriptions will not be affected by the discontinuation of the standalone QuickBooks Commerce accounts on August 31, 2023."

     

    We use Commerce for our inventory and purchasing tasks. We also use the B2B ecommerce site. Our business relies on these things. I just want to clarify, very specifically, and in no uncertain terms, that these features are going to continue to work for us after August 31, as stated in previous replies by your staff. Thanks.

    LisaNullar
    LisaNullarAnswer
    Level 1
    April 12, 2023

    (Stepping in as a Moderator to help clarify the situation - I am also removing our original response as it has lead to some confusion.) 

     

    Please continue reading below to clarify what is and isn’t being discontinued:

     

    We previously discontinued TradeGecko and offered a standalone QuickBooks Commerce inventory management system as a bundle with QuickBooks Online. But, we’ve made the strategic decision to discontinue QuickBooks Commerce as a standalone product and focus on building e-commerce capabilities directly within QuickBooks Online.

     

    The standalone QuickBooks Commerce inventory management product is being discontinued and won’t be available for use after August 31, 2023.

     

    However, we now provide e-commerce accounting features inside QuickBooks Online, which includes the ability to automatically bring in your payouts from your connected online sales channels (Amazon, Shopify, and eBay Connectors). These connectors are NOT being discontinued.

      R
      RoyalP2023
      April 12, 2023

      Why won't you answer a yes or no question? All we get is a generic press-release answer about strategic decisions. This is absolutely not helpful.

      D
      donnajill425
      April 14, 2023

      What software does QB commerce recommend for a retailer to switch to for inventory management?

      Morgan_B
      Morgan_BQuickBooks Team
      QuickBooks Team
      April 14, 2023

      Hey there, donnajill425.

       

      Thanks for joining this thread. I'm glad to provide some info about software for inventory management.

       

      I recommend checking out available third-party apps that integrate directly with your QuickBooks account. There are several options to choose from to help out with inventory management.

       

      If you're using QuickBooks Online you can take a look by clicking the Apps tab in the left navigation menu. This link will take you there as well: QuickBooks Online Apps

       

      Of course, you're welcome to chat here with other users to see which software they're using to manage their inventory in conjunction with QuickBooks. Please let me know if you have any other questions or concerns.

      A
      arnaud-gabaudan
      April 17, 2023

      I fully realize this is an opportunistic reply but I sincerely think it could be benefit QuickBooks Commerce customers and Intuit. We've been working with QuickBooks since 2016 and we were part of their developer success program (made for well designed apps). Erplain is a B2B Sales and Inventory software made for small business (1-20 employees), and we are priced accordingly (starting at $89 with our B2B Store). We are fully integrated with QuickBooks Online, so you can remain in the QuickBooks ecosystem. We do offer a B2B ecommerce portal called the B2B Store. Please check us out in the QuickBooks app store and let us know if you have any questions.

        9
        9130 3544 2369 0886
        May 10, 2023

        What a huge disappointment, when the acquisition first happened we expected Intuit to take it to a whole new level given the resources at hand. Do they even realize how good the software is and how much potential it has? We have been trying to shop for software as good as Tradegecko in terms of UX/UI , Seamless Integration, and great reporting. But they are merely nonexistent.

         

        Deciding to eventually kill the software is very irresponsible of intuit and Tradegecko alike. Someone should get fired for making lousy expensive decisions.

         

        Anyhow, I could spend the whole day badmouthing the total experience, if anyone was able to find a reliable solution thats as good as tradegecko please do recommend it. 

         

        Thanks.

          A
          arnaud-gabaudan
          May 10, 2023

          Hi there,

           

          I am curious, did you check Erplain? There are less integrations than Tradegekco but it is pretty comparable in terms of UI and features: https://youtu.be/jDSF2RnTjJM

           

          Cheers!

          9
          9130 3544 2369 0886
          May 10, 2023

          Hello @arnaud-gabaudan , yes, as a matter of fact I was on a call today with one of your team members, however, its missing some crucial functionalities which I have passed to your colleague.

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