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May 5, 2026
Question

Data in dropdown lists now displaying

  • May 5, 2026
  • 1 reply
  • 0 views

I just started QBO today. I've added clients and accounts and have been posting transactions. When I signed back in, nothing is in the dropdown lists for clients or accounts. If I go to those lists, everything is there. But dropdown lists in transactions are blank. Nothing is inactive. I've cleared my cache and my history for both Safari and Firefox. It's all the same. And it took me a ridiculously long time to figure out how to post here. Did I mention I used to work for Intuit? I understood then why customers were frustrated, but I see nothing has changed in seven years.

1 reply

QuickBooks Team
May 5, 2026

I appreciate all the troubleshooting you've already done to get that account back on track. Since the clients are missing or not showing in dropdown lists, I recommend contacting our live support team for further assistance. They have the specific tools to look into your account and guide you through the next steps.

 

You're always welcome to visit the Community forum if you have additional questions.