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L
LacyKissinger
April 6, 2023
Question

Delivery Server Down

  • April 6, 2023
  • 20 replies
  • 3 views

I have followed all the steps that QB has given. All my information on my forms and in the system is the same as it has been for a long time. What other steps are there, or is QBO having issues? 

    20 replies

    Show previous replies
    T
    TerraOwriter
    April 6, 2023

    Widespread error that has clearly slowed business for all users. The Troubleshooting is a wild goose chase and the workarounds are not practical. Here's hoping for a subscription credit due to our loss of workhours spent on this.

      R
      Rea_M
      Level 10
      April 6, 2023

      Hello everyone. 

       

      We're aware that some QuickBooks Online (QBO) users are currently having a problem sending invoices to their customers. Our engineers are working to fix it as soon as possible.

       

      As a workaround, you can download the invoices as a PDF and attach them to an email outside QBO. Please know that if you opt for this workaround, you'll need to manually apply the payment to the invoice once you receive it from your customer. 

       

      We’ll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/

       

      Thank you for your understanding while we're working on a fix.

        J
        jlablanc1
        April 6, 2023

        What happened to make this suddenly stop working?

         

        H
        HRFullCircle
        April 6, 2023

        I am having the same issues. Can't send invoices. I have templates that I use and haven't changed anything with my invoices but all of a sudden am receiving the Delivery Issue error. Adding my 2 cents to the thread hoping to receive notification when the issue is fixed. 

          J
          jlablanc1
          April 6, 2023

          Email payment receipts also not working since this morning.

            S
            SheilaB965
            April 6, 2023

            same issues  here. I am manually emailing forms.

            J
            JK9999
            April 6, 2023

            Estimates are also not sending, same for statements.

            A
            Adh123
            April 6, 2023

            I am also having the same issue.  I haven't changed anything on my invoices and they aren't sending.  If QuickBooks expects me to manually download and send all my invoices,  you can refund my subscription payment since the product doesn't work.   I only use it to send invoices.  

            S
            Shelby W
            April 6, 2023

            As a twist, I get a pop up message when trying to send receipts to customers.  However, when I try to send invoices I do not.  The only reason I know these are not sending is because I have myself CC'd on these invoices and I've received nothing.  Super weird that one process tells me it's not working and the other doesn't when they both come from the same sales module.

            J
            jennygut31
            April 6, 2023

            Going on almost 10 hours of trying to send invoices and getting back a delivery server down error. 

            G
            GarciaM
            April 6, 2023

            Same issue, all day long, being experienced by all of our users. Nothing is being sent: estimates, statements, invoices... everything is coming back with the same "Delivery Error: Delivery Server Down" 

             

            Clients need to pay by CC so their orders can be processed... this delay is definitely not good for businesses.. Will Intuit give us a refund for all the money we are losing because of their problems? I seriously think they should!!!

             

             

            E
            edperf
            April 7, 2023

            I am having the issue both when sending invoices as well as POs with attachments

            O
            Office 1
            April 7, 2023

            Hello all, does anyone know if this issue has been fixed yet? Experienced it yesterday too

            JaeAnnC
            JaeAnnC
            Level 6
            April 7, 2023

            Thanks for alerting us of your concern, Office.

             

            I understand the urgency of resolving this issue. As per checking, we are continuing to work on a fix regarding the Delivery Server Down error when sending invoices in QuickBooks Online (QBO). 

             

            While the investigation is ongoing, you can opt to download the invoices as PDFs and send them manually to your customers through email. For the complete steps, please see this article: Download and save sales forms and statements in QuickBooks Online.

             

            We’ll share further details as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/

             

            We appreciate your patience while we're working on a resolution. If you have any further questions, please don't hesitate to reach out back to us.

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