Desktop Enterprise 24 View Only Access Problems

HELP I did not renew QB Desktop Enterprise 24 in April 2026 and showed I would have a View Only option for one year after canceling  When I try & log in it states my One Year View only has expired? This is incorrect - I should have access to View Only for 1 year. I called & was told they were "working on this problem & I would be emailed"   Have heard nothing.  Feel like I was given wrong information stating they would email me - anyone experience this or have advice.  I am completely locked out of logging in?????