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H
Houtx
May 21, 2026
Question

Desktop ProPlus View Only mode disabled prematurely

  • May 21, 2026
  • 2 replies
  • 18 views

My View Only mode expired today without warning. It is set to expire in August 2026. CSR rep puts me on hold for 15 minutes and then says they about the issue but there is no resolution! I have not done a final export yet and need urgent access to my data. That is a new low even for this godforsaken company. Does anyone know how to get this access back?

2 replies

SIAB
SIAB
Level 2
May 22, 2026

I learned about this issue from the community, and it's been going on for the past few weeks. Someone said their Support team acknowledged an ongoing issue with their backend system and was working on a fix for the time being. But they always don't give a definite date when they can fix it.

 

Your best option is using the trial version of QB Desktop Enterprise to access your historical data for good. Are you using QB Desktop 2023 or 2024?

 

 

J
Jovelyn_MQuickBooks Team
QuickBooks Team
May 22, 2026

We understand the urgency of this matter. Please know that this issue has been escalated to our Next Level Help Team. They will check this as soon as they can, so you can finish saving your data.

 

In the meantime, have you had a chance to try the steps mentioned by @SIAB? Logging into a trial version of QuickBooks Enterprise should restore access to your historical data so you can complete the export.

 

We'll keep this thread open for you if you need any further assistance.

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