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March 14, 2026
Question

I get error when adding a second email address to customer info.

  • March 14, 2026
  • 13 replies
  • 80 views

Can I add a second email address to customer information?

13 replies

QuickBooks Team
March 15, 2026

Yes, you can, Asavas. In QuickBooks Online (QBO), you can add up to five email addresses to a customer's profile, as long as the total entry is under 100 characters.  

 

To do this, simply go to the customer's profile, click Edit, and enter the addresses in the Email field separated by a comma and a space. For example, email1test.com, email2test.com. Then, hit Save.

 

Since you mentioned you're seeing an error, please let me know the specific message. Also, check if it persists after double-checking the formatting. 

 

If you have any questions or need assistance with your additional email address, please post them here in the Community. We'd be glad to assist you further.

asavasAuthor
March 15, 2026
  • I used to be able to do that. Now I get a message that says invalid address