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M
Mpad1
March 18, 2026
Question

Online Payroll Conversion

  • March 18, 2026
  • 4 replies
  • 43 views

Hi, I’ve recently switched from QBD to QBO but have had a prior subscription to online payroll. Unfortunately in the process they messed up and gave me two different companies and now I have two separate payroll accounts. My question is if it would be best to just retain the two accounts till year end and start fresh with the combined payroll and online account for 2027 payroll. Or to manually transfer the current 2026 payroll to the new account. I dont want to do this because I want the totals to match perfectly. However I want to make sure that waiting 9 months to start payroll won’t affect my current account as well. Any insight is appreciated. 

4 replies

J
JoelESQuickBooks Team
QuickBooks Team
March 18, 2026

Hi there, Mpad1. The type of QuickBooks payroll product available to you depends on your subscription: whether you have a standalone payroll or a QuickBooks Online (QBO) payroll bundle.  

 

If you are using a standalone payroll, please note that we cannot merge the two products, as each payroll subscription has a unique entity linked to a specific Company ID.

 

To ensure you can keep the payroll account that is correctly integrated with your primary QBO company file. I recommend contacting our live support team for further assistance.

 

Here’s how you can reach support:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

To ensure timely assistance, please check our support hours.

 

Feel free to reach out if you need any more help with QuickBooks.

M
Mpad1Author
March 18, 2026

Yes I’m aware. When it was sold to me I asked that question specifically and my sales rep lied to me so now I have two separate payroll accounts. My question is for record keeping purposes if it’s best to retain both accounts till year end. Or manually input historical check data into the new payroll account. 

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