Payroll crashes while trying to process after OT wage update

Hello there, jhartmoo.

We appreciate you reaching out to us about the issue you're experiencing with payroll crashing after the OT wage update. Let's work together to get your payroll processing back on track.

This issue may occur due to data integrity problems in your QuickBooks file. Performing a Verify and Rebuild can help identify and fix any data errors that could be causing the crashes. Before starting, create a backup copy of your company's file to protect your data. 

To begin verifying your company data, follow these steps:

1. Go to the Window tab and click on Close All to ensure everything is closed.
2. Click File, then select Utilities, and choose Verify Data.
3. When prompted, you can click OK, and QuickBooks will handle the rest for you.

After verification, you can rebuild your company data by doing the following:

1. Return to the File menu, select Utilities, and then choose Rebuild Data.
2. When prompted, click OK and save a backup of your file to ensure everything is secure before making any changes.
3. Once the rebuild is complete, you will see a message confirming its completion. Click OK to finish.

If the issue persists, you can proceed using the QuickBooks Tool Hub. For step-by-step guidance on repairing your QuickBooks Desktop, I recommend reviewing this article: Repair your QuickBooks Desktop for Windows. It provides detailed instructions and additional tips to help you address this issue effectively.

If you have more questions or concerns, you can let us know by leaving a reply below. We'd be happy to provide the necessary information. 

We are having the same issue. We were able to back out the update and now our payroll will not withhold any taxes, social security or Medicare.

We had same issue.  We have QB Enterprises Solutions : Contractor 24 version.  We have multiple users and it forced the payroll update, tax version 22601, on each user then payroll crashed every time when trying to start a scheduled or unscheduled payroll.  What worked for us was logging in as QB Admin single-user mode and downloading the entire payroll update.  Once the update was complete, restarted QB, and everything worked fine.