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Hey there, @lisa-2i-t-com.

How are you doing today? I hope all is well. 

Since clearing the cache and using a different browser isn't working for you, I recommend reaching out to our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. If needed, our agents can send this issue up to our engineering team for further review. 

You can use these steps to connect with our team directly:

1. Sign in to QuickBooks Online.
2. Select (?) Help. 
3. Choose one of the following options to get help:
   • Assistant tab: Enter talk to an expert.
   • Search tab: Click on Contact Us.

Please don't hesitate to let me know if there is anything else I can assist you with. Take care!