Question

QB Hijacking Browser

Forum|Forum|1 year ago
September 30, 2024
2 replies
3 views

For days now, each time I enter a database or switch databases QB opens up my browser to the QB Support Directory. I have reported this to the Intuit chat but it still happens. One person actually asked whether I was sure this was happening - as if I would make up or fake something as annoying at this to my own detriment.

Please fix this or we'll be looking for alternative accounting software that doesn't hijack my browser each time I log in.

QuickBooks Enterprise Suite

L

lin_jcaj

Level 9

I can see that this must be challenging for you, and I want you to know that I will guide you to the best resources to help you resolve this quickly.

I understand that you've already had a conversation with one of our team members, but I recommend contacting them again. One of our specialists can initiate a screen-sharing session to see and record the issue you're experiencing, and they can start an investigation if needed.

I'm sharing this article so you can explore it for future reference. This provides valuable insights into the performance of your business, such as revenue generated, and customer satisfaction levels. These insights allow you to make informed decisions, identify areas for improvement, and strategize for the future: Run and customize reports.

Return to the Community space anytime if there's anything else you need to know about doing other tasks in QuickBooks. I'll be sure to respond to you promptly.

J

jbutler3Author

I have contacted them multiple times ("Queenie Mae", "Lovely Girl", "Llyod christian", to name a few) and they barely understand what is being described. I am not using ambiguous or unclear language.

The issue persists today - suggesting articles about maximizing revenue generated and refining strategy are utterly irrelevant to this issue.

FishingForAnswers

Level 4

@jbutler3 For whatever it's worth, you're not alone.

I haven't identified the trigger yet, but Accountant Desktop on my end has behaved similarly several times in recent weeks.

J

jbutler3Author

I know our IT folks are experiencing the same in their databases on a different network. This is a widespread issue which Intuit has yet to acknowledge.

Bryan_M

QuickBooks Team

I acknowledge your efforts in contacting our support to ensure the security of your system, @jbutler3.

I'll provide you with a step to fix this so the system won't be directing you to open your browser from the QuickBooks Support Directory when entering or switching your database.

Here's how:

Check for any recent updates or changes in settings causing the issue.
Ensure the program doesn't snag by repairing QuickBooks.
Verify proper hosting settings and firewall/anti-virus permissions.

Also, if you want to set up a Windows firewall in QuickBooks Desktop (QBDT). Check out this article for more information: Set up firewall and security settings for QuickBooks Desktop.

You may also want to learn how to modify your user ID access in QBDT using CAMPs. Feel free to read this article: Change, manage, or update your Intuit account with CAMPs.

Don't hesitate to return here if you need additional assistance to ensure the security of your account company files. We'll assist you as soon as possible. Have a good one.

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