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DDenbow
July 19, 2022
Question

QB Pro 2021 errors

  • July 19, 2022
  • 12 replies
  • 35 views

Why do I have to keep running the file fix tools almost every time I open quickbooks.  It will start working but when I switch to another company file it will not open the file or let me go back to the company file I was leaving. 

12 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 20, 2022

Are you having the problem with the same specific company file?

How big is the file size?

DDenbowAuthor
July 20, 2022

I have three files.  one is 14,996kb and two are 35,000kb.

JonpriL
Level 9
July 20, 2022

Hello @DDenbow,

 

Before we can accomplish your goal for today, may I ask for clarification about your company file? Saying you're always in need to use QuickBooks tools, to open them have you received an error code?

 

Keep me updated in the comments below. Hope to hear from you soon. Take care always!

DDenbowAuthor
July 20, 2022

It will say it cannot open the file after chasing the little blue arrow around for a few minutes.  And the File Dr will run for an hour and never complete anything.    I tried reinstalling QB today and had issues opening the file but after running repair on one files it opened.  Didn't have time to try my other files.  I did get an error code but not the one that has a specific fix for it. 

ShiellaGraceA
Level 9
July 20, 2022

Thanks for getting back to us, @DDenbow.

 

Let me share some information about the errors when opening QuickBooks company files. To avoid from keeping running the tools, you can uninstall the software and perform a clean install. Let me guide you how.

 

For the step-by-step instruction, please refer to this article: Clean install QuickBooks Desktop.

 

After installing, update the program to its latest release. See this guide for details: Update QuickBooks Desktop to the latest release.

 

I'm also adding this link in case you need help managing QuickBooks-related tasks. It has topics with articles to guide you along: View all help for QuickBooks Desktop.

 

Please let me know if you have other questions or concerns with your company files. I'm more than happy to answer them for you. Take care and have a wonderful day ahead.

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