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New Member
August 15, 2022
Question

Quickbooks Online Bill Pay

My client uses QuickBooks online bill pay and the past two months there has been a change in the way the payments are clearing the bank.  My client enters bills, selects several bills for payment and send the payment electronically using QB online bill pay.  In the past the payment got recorded in QBO as one lump amount and that is the way it cleared the bank.  Recently, the payments are clearing the bank as individual amounts causing me to have to go back to the actual payment in QBO to see what bills were paid so I can match it to the individual amounts that cleared the bank.  Is anyone else experiencing this and does anyone have a solution to make reconciling easier?

4 replies

MJoy_D
QuickBooks Team
August 15, 2022

I can share some information about how bank transactions are posted in QuickBooks Online (QBO), @clk5.

 

You can check your bank statements on how your transactions are posted. QBO will download any transactions that is available from your online banking account. 

 

For more information about downloading, reviewing, categorizing, and managing your bank transactions, check out this article: Categorize and match online bank transactions in QuickBooks Online. That will also guide you on what to do in case you're having trouble matching your transactions. 

 

Then, here's a guide to help you review your opening balance, start your reconciliation, compare the transactions on your statement with what's in QuickBooks: Reconcile an account in QuickBooks Online.
 

In case you've encountered errors, here are some articles that can help you resolve them: Fix issues at the end of reconciliation in QuickBooks Online​​​​​​​

 

Let me know if there is anything that I can help you with or you mean something else, by leaving a comment below.​ Have a great rest of the day!

clk5Author
New Member
August 15, 2022

Thank you for your response but it doesn't address or resolve my issue.