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kmartini1
October 11, 2022
Question

Quickbooks Online is SLOW

  • October 11, 2022
  • 5 replies
  • 29 views

Quickbooks Online has been slow for our company since Friday 10/7. Does anyone know the reason?

5 replies

Tori B
Tori BQuickBooks Team
QuickBooks Team
October 11, 2022

Good morning, @kmartini1. 

 

It sounds like you may have some issues with the cache in your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files become outdated and corrupted, causing issues like a website running slowly. I've included the links for all supported browsers that contain the steps to clear the cache below. 

 

 

After clearing the cache, make sure to restart your browser so the changes can take effect. 

 

That should do it. Let me know if you still have any latency issues with QuickBooks Online. Take care, and have a good one! 

kmartini1Author
October 11, 2022

I just cleared my cache and restarted the browser and am still having lagging issues. So are other employees here. It seems like a Quickbooks Online issue. I don't have trouble with any other sites. 

Mark_RModerator
Moderator
October 11, 2022

I appreciate your prompt reply, @kmartini1.

 

We take QuickBooks' performance seriously. No worries, let's take a look at several reasons that can reduce the performance and help you improve it.

 

QuickBooks Online is a web-based service that relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended. Any shortfall in that area can reduce performance.

 

To improve its performance, you'll want to use Google Chrome. It's the recommended browser for QuickBooks to get the best experience possible. If you're using Chrome and still experiencing slow performance, you'll want to ensure your Google Chrome is at the latest release. To do so, you can go to the browser settings and select Help, then About Google Chrome.

 

If you get the same result, I suggest checking your internet speed (bandwidth) to ensure it isn't limiting your QuickBooks performance. To verify, run a Google Speed Test to confirm your bandwidth/the speed of your connection.

 

I'm adding this article for more information: Why is my QuickBooks Online slow?

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need more assistance with this, or if there's something else I can do for you. I've got your back. 

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