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Alrod111
New Member
October 3, 2026
Solved

Receipts snap

  • October 3, 2026
  • 3 replies
  • 4 views

My QBSE account is stuck via phone, I'm traveling overseas right now and do not have my pc on so I'm just using my Samsung 26 ultra, tried uploading receipts in the app but it just loads and loads, tried closing it again but still there, nothing changed. I have great connection but its been several hours already. Need help thanks

Best answer by Rusimyhr

To resolve this, refresh your data or clear the app's data, as stored app data or an unstable internet connection usually causes uploads to stall. Also, are there any error messages when trying to upload your receipts?

To clear your data, follow these steps:
 

  1. Open your device Settings and select Apps.
  2. Choose the QuickBooks app from the list, then select Storage.
  3. Select clear data.
  4. Then, try uploading your receipt again.


On top of that, uploading the receipt through your phone's web browser is also a reliable alternative to keep your transactions up to date.

Let us know in the comments if you have further questions.

3 replies

RusimyhrQuickBooks TeamAnswer
QuickBooks Team
October 3, 2026

To resolve this, refresh your data or clear the app's data, as stored app data or an unstable internet connection usually causes uploads to stall. Also, are there any error messages when trying to upload your receipts?

To clear your data, follow these steps:
 

  1. Open your device Settings and select Apps.
  2. Choose the QuickBooks app from the list, then select Storage.
  3. Select clear data.
  4. Then, try uploading your receipt again.


On top of that, uploading the receipt through your phone's web browser is also a reliable alternative to keep your transactions up to date.

Let us know in the comments if you have further questions.

    Alrod111Author
    New Member
    October 4, 2026

    Thank you!! Clearing in the data did the work. I think it was half of my fault as well as i uploaded it when i was a thousand feet above. I also tried uploading in the browser and it's quite faster. I really appreciate it. 

    Jane_MQuickBooks Team
    QuickBooks Team
    October 4, 2026

    We are so glad to hear that my colleague's solution worked and that your receipt uploaded perfectly! Thank you for coming back to share your update with us.

     

    Feel free to click the Reply button below if you have any other questions about QuickBooks.

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