Receipts snap

3 replies
21 views

My QBSE account is stuck via phone, I'm traveling overseas right now and do not have my pc on so I'm just using my Samsung 26 ultra, tried uploading receipts in the app but it just loads and loads, tried closing it again but still there, nothing changed. I have great connection but its been several hours already. Need help thanks

QuickBooks Self-Employed

RusimyhrAnswer

QuickBooks Team

Clearing your app's data will quickly resolve stalled uploads caused by an unstable connection or stored data issues.

Follow these steps to clear it:

Open your device Settings and select Apps.
Choose the QuickBooks app from the list, then select Storage.
Select clear data.
Then, upload your receipts again.

Also, uploading the receipt through your phone’s web browser is a reliable alternative to keep your transactions up to date.

Feel free to reach out if you have further questions.

Rusimyhr

Answer

QuickBooks Team

Clearing your app's data will quickly resolve stalled uploads caused by an unstable connection or stored data issues.

Follow these steps to clear it:

Open your device Settings and select Apps.
Choose the QuickBooks app from the list, then select Storage.
Select clear data.
Then, upload your receipts again.

Also, uploading the receipt through your phone’s web browser is a reliable alternative to keep your transactions up to date.

Feel free to reach out if you have further questions.

Alrod111Author

New Member

Thank you!! Clearing in the data did the work. I think it was half of my fault as well as i uploaded it when i was a thousand feet above. I also tried uploading in the browser and it's quite faster. I really appreciate it.

Jane_M

QuickBooks Team

We are so glad to hear that my colleague's solution worked and that your receipt uploaded perfectly! Thank you for coming back to share your update with us.

Feel free to click the Reply button below if you have any other questions about QuickBooks.

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