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J
JanJaw
February 19, 2020
Question

Scan Manager Desktop

  • February 19, 2020
  • 2 replies
  • 2 views

Sometimes scan manager works and sometimes it doesn't.  I love it when it works.  Today, however, it scans and gives me a preview of the document but then asks if I want to scan again.  I only want the one page, but then it then doesn't do anything.  It just closes out without attaching the scanned page.   I also don't know if it went anywhere that I can retrieve.

2 replies

K
Kendra H
February 19, 2020

Hello, @JanJaw.

 

Thank you for reaching out to the Community. I'd be glad to provide you with some information about the Scan Manager.

 

Let's go ahead and do some troubleshooting steps and get this squared away. Since you're having issues scanning your documents, there may be some issues with the scanner or settings that need to be configured. Be sure to check and do the following:

  • Make sure you're using a TWAIN-compliant scanner.
  • Test your scanner outside of QuickBooks to make sure it's working correctly.
  • If the scanner isn't working outside of QuickBooks, contact the scanner manufacturer or an IT expert to resolve this.

For more information about the Scan Manager in QuickBooks Desktop, here's a detailed article: Set up QuickBooks Scan Manager

 

If you have any more questions or concerns, please don't hesitate to Reply to this thread. Have a safe and productive rest of your day!

 

 

J
JanJawAuthor
February 24, 2020

I many have solved the problem myself.  It seems that the profile that I set up for my printer/scanner had become ineffective/unusable perhaps.  I had to delete the profile and set up again.  All has been working since I did this. There is not much to go on to diagnose if the the system just crashes or nothing happens after a long wait and you're left wondering what's happening.  For now this worked

 

Ashley H
Ashley H
Level 4
February 24, 2020

Thanks for your response, @JanJaw.

 

I'm happy to hear that you were able to solve the problem with your scanner and sharing how you were able to get it working again. 

 

If you have additional questions, don't hesitate and reach back out to the Community. We're always here to help. Wishing you and your company continued success!

    E
    EAFCD
    September 29, 2020

    Really disappointed to read that Quickbooks has not updated their Scan Manager set up from the 3rd party Nuance that is no longer available.  Trying to install a new scanner but keep running into issues as the Nuance website is no longer available to download updated drivers for new TWAIN compliance scanners.  I use Quickbooks Premier 2019.  It won't let me add a new scanner.  Now its takes longer to attached scanned files.  Come on Quickbooks, get with the program!! You want us to upgrade every 3 years or we lose access to emailing invoices or payroll processing.  How about you upgrade the Scan Manager program so your customers can attached documents to transactions with up-to-date scanning equipment for 2020.  Thank You!

      H
      HR23
      March 2, 2021

      RE: Scan Manager Desktop not working?  Ignore everything posted, it's not your scanner. Here is the solution:

       

      Short answer: download and install the updated paperport scanner connection tool. https://knowledge.kofax.com/MFD_Productivity/PaperPort/Troubleshooting/PaperPort_Scan_button_is_grayed_out_within_PaperPort_14 .  This works for Windows10 despite the win8 reference.

       

      Long answer: too long. it goes back to Win8. Nuance is now Kofax. short answer again: Quickbooks doesn't really care and relies on the community to fix their s***.  Sad..  

       

       

       

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