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K
KatCat
March 5, 2026
Question

Square Connector error

  • March 5, 2026
  • 3 replies
  • 80 views

Since October 2025 having issues with Square transactions. They are coming in but once the transaction is reviewed and I click Confirm, I get error message "We couldn't add your transaction. sendout.expense - Empty settings value found." So I go to settings, update the values, choose the sync date but the "Sync now" button is grayed out. Called support few times, always get answer engineers are working on it. Is there a way how to go around this error other than adding the sales manually? Its been five months and no fix yet?

3 replies

SIAB
SIAB
Level 2
March 6, 2026

Try opening your QBO account on any private/incognito browser. If the same error persists, consider using a paid connector.

K
KatCatAuthor
March 6, 2026

Different browser or incognito doesn't fix the problem. Do you have any recommendation which paid connector works best?

cody_a
cody_aCommunity Manager
Community Manager
March 6, 2026

I can definitely see how manual entry is the last thing you want to do, @KatCat. It’s important to us that your Square transactions sync smoothly so you can get back to business.

 

To get this moving forward, I’m sharing your specific "sendout.expense" error and the details about the grayed-out "Sync now" button with our Next Level Help team. They will carefully review your Community comments and your support history to understand the full scope of what you've already tried. One of our experts will reach out to you within 1-2 business days with the next steps.

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