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GlennRene
Oct 6, 2023 9:33 PM UTC
Question

TC21 Zebra Scanner not adding quantity

TC21 Zebra Scanner not adding quantity in cycle count. seems like it's trying to scan to the negative sign (-)

23 replies

Adrian_A
Adrian_A
Level 8
Oct 6, 2023 10:46 PM UTC

Hi GlennRene,

 

We have received reports from other customers with regard to quantity not increasing using the barcode scanner. With that, I recommend reaching out to our phone support so we can add you to the list of affected users. Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. You can type in Scanning Barcode in the QuickBooks Desktop mobile app does not increase quantity.
  4. Click Continue.
  5. You can choose to either Chat with us or Have us call you.

 

Moreover, you can use QuickBooks Scan Manager to scan receipts and documents and then attach them to your transactions. Here's an article as your guide:  QuickBooks Scan Manager: Scan and attach documents to transactions.

 

We appreciate your patience while we resolve the issue as soon as possible. I'm always around whenever you have concerns about tracking inventories.

dbkitecls
Oct 10, 2023 2:57 PM UTC

Thank you, Adrian,

 

I am about to unload, and it's not aimed at you specifically, it is aimed VERY MUCH at the poor enterprise support Intuit provides for its "priority circle" enterprise subscribers.

 

"Our crap doesn't work, and yea, we know we told you to buy that really expensive scanner because it would be one of the few that do work, but it actually doesn't for some reason, and well, just get in the queue so 'we can add you to the list of affected users' to find out if we ever resolve it or fix the app, so it works with the TC21 scanner we told you to buy" is not a solution.

 

Our TC20 scanners are old and dying, and we have no functional upgrade path compatible with the CRAP QuickBooks mobile app that SHOULD work with ANY barcode scanner android device, but does not.

 

The End.

 

Now I will "get in line", because we have no choice, except to wait OR find a different solution that isn't Intuit.

 

SIDE NOTE: I have been waiting for the last 15 minutes to chat with support while I have been writing my rant.  Still waiting.

    GlennReneAuthor
    Oct 10, 2023 4:40 PM UTC

    Just found my problem after talking to QBs and Zebra and whomever I could talk to for four days, and no one said anything about it. The TC 21 will work in QBs Desktop but WILL NOT work in Enterprise!! I just stumbled across it on Google.

     

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