The text in my invoice disappeared

7 replies
174 views

Help! When I opened an existing invoice this morning, all of the text in the body of the invoice disappeared except for the total line. It still shows when I print the invoice. How do I get the text back?

GenieBabe_L

QuickBooks Team

Since the text still shows up when you print, this is just a temporary display glitch with your web browser.

To fix it, open QuickBooks in a private or incognito window to give the page a fresh start without old data causing problems. You can also try switching to a different browser and check your invoice again.

Rest assured that your actual invoice records are safe and secure. If you need more information or clarification regarding this browser glitch, feel free to comment below.

SarahCOAuthor

New Member

I need to edit the invoice, and I’m afraid to change it when I can’t actually see the text. I need to get the text to show up, so I know I’m not accidentally editing over something I can’t see.

Clark B_

QuickBooks Team

Have you already tried accessing QuickBooks Online using a private or incognito window? If so, could you please send us a screenshot of what you see on your end?

In the meantime, we highly recommend not making any unnecessary edits to your invoices while the text is not displaying correctly.

If you have any other concerns, please click Reply.

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