Question

Updated QB pro 2020, QB disappeared from my computer

10 replies
54 views

I have QB 2020 on two computers. I was asked to update. After successfully updating QB disappeared from both computers. Uninstalled and tried to reinstall. No success. Anybody have any ideas? I'm running three businesses and this is very disconcerting.

QuickBooks Desktop

Fiat Lux - ASIA

Level 14

Did you encounter any error message when try to reinstall it?

M

MleosAuthor

Yes,

1603 and 1904.

Said to download QB tool hub.

I did that and nothing.

Uninstalled and downloaded and reinstalled.

QB does not load.

Appreciate any input.

Fiat Lux - ASIA

Level 14

Which Windows OS do you run? The errors are related to your Windows settings

https:// quickbooks.intuit.com/learn-support/en-us/help-article/install-products/fix-quickbooks-desktop-install-errors/L7nS72ZWQ_US_en_US?uid=l4w9zl7i

https:// quickbooks.intuit.com/learn-support/en-us/help-article/register-activate-services/fix-error-1904/L9Gr4lpX8_US_en_US?uid=l4w9yo2b

F

fsbridger

I too lost QB 2020 Desktop Pro when it forced an update on me on Friday. I got Error 1904 "Module failed to register". The program is still on my machine but will not open. I am running Win7.

Has anyone had success in resolving this issue and what was the solution? I use QB to write checks and so cannot pay any of my company bills.

C

CharleneMaeF

QuickBooks Team

I can imagine what you must be going through, fsbridger.

Not to worry, I'm here to help you fix this error message.

Let's install and run the QuickBooks Tool Hub on your computer. This helps fix common errors. For the best experience, we recommend using the tool on Windows 10, 64-bit. Here's how:

Close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
Select the Home tab. The version will be on the bottom.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Once done, double-click the icon on your Windows desktop to open the tool hub.

Then, I'd suggest running the Quickbooks Install Diagnostic tool. This automatically diagnoses and fixes issues with Microsoft components the QuickBooks program uses. I'll show you how:

Open the QuickBooks Tool Hub.
In the tools hub, select Installation Issues.
Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
When the tool finishes, restart your computer and open QuickBooks.

If the issue persists, I'd recommend following Solution 2 in this article: Fix Error 1904.

In case none of these fixes the error, please contact our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, I've added an article that'll help you manage your vendor transactions in QuickBooks Desktop. This keeps your books accurate: Expenses and Vendors.

Keep me posted on how the steps fix the error message. I'm always here if you need further assistance. Wishing you continued success!

F

fsbridger

Charlene_mae:

Thank you for your assistance. I have been out with pneumonia but got back and tried the fixes today. The Quickbooks Tool Hub ran a load of repairs but did not fix my problem. I went to the "fix error 1904" and repaired .NET Framework 4.8 (I did not see the earlier ones, 3.5 etc, referenced) but that did not fix my QuickBooks Pro Desktop either. I will try your support team next.

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