Vendor

@Sdimarco

Sounds like there are transactions that weren’t linked. For example, a bill payment or credit versus the corresponding bill are, for some reasons, unlinked and show as open/unapplied. Check the vendor’s transaction list report and see the open transaction. To fix this, open Pay Bills > check off the open transaction with the credit/bill payment. 

I’d open the bill itself first and check its payment status and transaction history. Sometimes Pay Bills still sees an open amount even though the vendor balance looks fine because a payment was entered separately instead of being applied to that bill. If that’s the case, edit the payment and link it to the correct bill rather than creating another payment.

JPNE-IBR and Robin_K recommendations are correct. The unlinked transaction is causing the Pay Bills window to flag an amount owing. To fix this, you can apply the open credit to your bills. Here’s how:  
 

1. Go to the Vendors menu.
2. Choose Pay Bills, then select the open bill.
3. Click Set Credits, then head to the Credits tab.
4. Put a check on the credit, then click Done.
5. Select Pay Selected Bills to clear it completely.

If you have any other questions, feel free to let us know. We’re here to help.