Question

Vendor Invoices

4 replies
27 views

Entering a vendor bill and trying to populate the customer from the drop down list. It won't allow me to scroll to the customer job, but if I use my mouse and click on it, it shows an error

C

ChristieAnn 11

Level 9

Hi there, lrdconst.

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and fix or address an issue as soon as possible. With this, may I ask for additional information on what are you trying to record in QuickBooks and the error message you received or a screenshot of your end? I appreciate any further details so I can present an accurate solution.

Please know that if you're referring to entering the bill from the Vendor section, only vendor names will appear on the list. Unless, if you're setting up for billable and you'll enter the customer's name under the customer: job drop-down that is located in the same section mentioned above.

For now, you may refer to this article to see various details on how Accounts Payable is used so you can track the money you owe your vendors: Accounts Payable workflows in QuickBooks Desktop.

Don't hesitate to click the Reply button below and add extra details about your concern. I'm always here to help, lrdconst. Have a great day!

L

lrdconstAuthor

Entering a Vendor bill, with the line item choosing customer from drop down list. It gives the error. When the customer job is current and active.

J

JamesAndrewM

Moderator

Hello there, @lrdconst.

I'd appreciate it if you could provide me with the specific error message you're getting when entering a vendor bill. You can also attach a screenshot. This way, we could determine the best solution appropriate for you.

In the meantime, let's utilize the Verify and Rebuild Data feature in your company file. This is to help us determine if there are issues with your company data. Here's how:

Choose Window then Close All.
Verify Data. Choose File then Utilities. Select Verify Data. If you see:

"QuickBooks detected no problems with your data," no further action is needed.
A specific error message, there may already be an article for it. Try searching for it on our QuickBooks Desktop support site for specific instructions.
"Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

For detailed information about the steps, please visit this article: Verify and Rebuild Data in QuickBooks Desktop.

You can also visit this article to know how to record refunds you received from a vendor: Record a vendor refund in QuickBooks Desktop.

If you have any further concerns about your vendor bill, don't hesitate to post them here. Stay safe!

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