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New Member
August 21, 2026
Question

Waiting on printer connection

  • August 21, 2026
  • 7 replies
  • 136 views

When trying to print I get the message Waiting on printer connection. I have used the Quickbooks tool hub several times-Quick Fix, Diagnostic Fix, Print PDF and Repair Tool to no avail.

It appears the ABS PDF Driver v400 is not working but I cannot find the driver file to reinstall.

7 replies

SIAB
Level 2
August 21, 2026

What QB Desktop year version?

Did you install it on Win 11?

QuickBooks Team
August 21, 2026

I appreciate the troubleshooting steps you've done to resolve this. Let's run the Quick Fix in the QuickBooks Tool Hub again and reinstall the printer driver. This will close background processes and clear any stuck print jobs.

 

Once you've downloaded the QuickBooks Tool Hub file, follow the steps below. Before doing so, make sure you've closed the QuickBooks Desktop application.

 

  1. Open the Program Problems tab in the QuickBooks Tool Hub and select Quick Fix my Program.
  2. Press Windows Key + R to open the Run dialog box.
  3. Type %TEMP% and press Enter.
  4. In the Temp folder that opens, locate and open the Prx_usXXrX or Enterprise_usXXrX folder. Note: The "X" characters reflect your specific QuickBooks product, year, and release.
  5. Open the Third Party folder, then select ABS.
  6. Double-click ABSPDF412Setup to run the installation file.
  7. Once the installation finishes, open QuickBooks Desktop and register your license.

 

If the ABS PDF installer freezes or stops responding during the process, consult an IT specialist to check your system permissions and environment settings.

 

Additionally, if you're running Windows 11, make sure you've enabled Turn Windows features on. You can use this article for further printing troubleshooting.

 

This thread remains open for any further concerns you have.

New Member
September 7, 2026

I’m having the same problem.  I’ve tried everything listed here.  Still having the same problem. 

 

SIAB
Level 2
September 7, 2026

@Hardwood Creations 

What QB Desktop year version?

Did you install it on Win 11?

New Member
September 8, 2026

Enterprise 24 on windows 11