ACH option not showing when emailing invoice.

Good Morning aaronmp,

Thanks for connecting with the QuickBooks Community! I will do my best to get that ACH payment option showing up for you. 

First, let’s confirm that ACH is checked within your invoice settings:

1. Open the specific invoice and look at the Online Payments section at the top.
2. Ensure both Credit Card and ACH Bank Transfer are checked.
3. If you need to turn them on company-wide, go to Customers > Add/Edit Multiple List Entries, or verify your QuickBooks Payment dashboard is active.
4. Run a test and see if any changes occur. 

Sidenote, if you recently updated your invoice templates, the payment link could be missing due to format changes. If so could you try reverting to the Intuit Standard Invoice template to verify. 

Second, let’s reset the WebMail Preferences. If QuickBooks caches incorrect data regarding webmail or the email client, payment links can fail to generate in the email body. 

1. Go to Edit > Preferences > Send Forms.
2. Click the Web Mail option (or Outlook, depending on your setup) and click Edit.
3. Remove your email account and click OK.
4. Re-add your webmail or Outlook account.
5. Run a test invoice once again to confirm changes.

Third, let’s disconnect and reconnect your payment account. Refreshing your Merchant Service connection forces QuickBooks to pull the latest online payment features from Intuit servers.

1. Go to the Customers menu and select Link Payment Service to Company or go through Account and Settings if prompted.
2. Reconnect your QuickBooks Payments account. Sign out of the company file, close QuickBooks entirely, and sign back in to test. 

If neither of those resolves it, let me know which steps you tried and what you're seeing! We will certainly dig deeper from there. See you soon! 

I am not seeing the Online Payments from the invoice. Selecting the penile icon next to Customer Payment I do see ACH is checked.

Removing the email address and adding it back in did not make a difference.

When I click on the Link Payment Service I get an error page can’t be reached.  Screenshot attached.

I logged out of the account Center and back in, no change.

[Screenshots Removed]

One thing that has popped up for I think longer than the problem has been going on. When I click on the Email in the invoice a Level 3 Data Processing dialog box pops up.

I am not seeing the Online Payments section, but if I click on the pencil next to customer payment, ACH is checked.

I removed my email from the send forms area and re-added it, still no change.

When I click on the link payments service to company, I get an error message, cannot reach this page. Attached.

I also logged out of the account center and back in, and it appears to be active.

[Screenshots Removed]

No change.