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G
gmadden1
July 27, 2024
Question

An e-check transaction shows delayed as the status.

  • July 27, 2024
  • 1 reply
  • 27 views

An e-check transaction shows delayed as the status. What does this mean?

1 reply

I
Irene RQuickBooks Team
QuickBooks Team
July 27, 2024

Processing time for e-check transactions causes the varied delayed status, Gmadden1. Let me provide additional information about it.

 

When you start using a QuickBooks Payments account for the first time, there will be a delay of up to five business days. These deposits take longer as we set up your account. Once the setup is complete, rest assured that you will be on regular funding time.

 

Moreover, if you have been using the QuickBooks Payment, the processing time is influenced by the time of day. The deposits will be available in your bank account the following day if you've completed the check transaction before 3 PM Pacific time. On the other hand, if the processing occurs after 3 PM PT, the deposit will take two business days to be completed.

 

Know that if you're using a free ACH Bank Transfer payment deposit takes about 2 - 7 business days.

 

Additionally, I've included some helpful resources that offer more details on delayed payment reviews:

 

 

Don't hesitate to return to this thread if you have any other questions with your e-check transactions, Gmadden1. I'll be sure to answer them once I get your response. Keep safe!

G
GenZer
July 31, 2024

I just started to notice that some of my E-check processed transactions show "Delayed" status immediately after processing the E-check.  Others show "Pending" in status.  This started a few weeks ago.  I use 2024 Desktop QB Pro to run the E-checks.  Have been doing that for years and never seen "Delayed" status for any of my transactions before.  Contacted Intuit and was given different reasons by different reps.  Seems like no one knows for sure what's going on.  One rep said that on July 15th Intuit made a change it now it takes longer to transfer money (up to 5 days).  The second rep said that it's on my customer's end and Intuit has nothing to do with it.  Just today I processed 2 different E-checks and the first showed "Delayed" status immediately (within seconds), second showed "Pending" status.  What's going on?  Can someone help me to figure out what's causing "Delayed" status for some of my E-checks and not the others?

A
AdonLQuickBooks Team
QuickBooks Team
July 31, 2024

I appreciate your detailed response regarding your concern, GenZer. I'll ensure you stay informed about the status of your payment.

 

Changes in your account or your customer's banking information could affect eChecks processing. This could be why some of them are on Delayed or Pending status. Please ensure the correct account information before processing them.

 

However, if the bank information is correct and no changes are made to it. Getting in touch with our QuickBooks Desktop Support again would be best. They can conduct further investigation on your eCheck status.

 

Here's how to reach out to them efficiently:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then choose Continue.
  5. Sign in to your Intuit account and select Continue.
  6. Click on Continue with my account.
  7. Choose Chat with us or Have us call you.

 

You can also visit this article detailing the eCheck process and related information that can help you: Process checks in QBDT.

 

Finally, I'll share this article containing steps to keep your account updated: Update business and account info for QuickBooks Payments.

 

Feel free to comment again on this thread if you require additional assistance tracking your payment transactions. We're always here to lend a hand again. Take care

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