Bill.com Issued Check Declined

When your customer tries to pay through QuickBooks Payments using the routing and account numbers from a Bill.com paper check, the payment fails because those details belong to Bill.com’s third-party disbursement account rather than the customer's actual bank. To resolve this issue, deposit the physical check at your bank and manually record the payment in QuickBooks Online

Here’s how:

1. Go to + Create, then choose Receive Payment.
2. Select the customer's name from the dropdown.
3. Enter the payment date and amount.
4. Under Deposit To, select the bank account where you deposited the check.
5. Choose the open invoice to apply the payment to.
6. Hit Save and Close.

The simplest path forward is to have your customer pay using their own bank account details for ACH, or use a credit/debit card instead.

Leave a comment below if you have additional questions about processing a payment via check in QuickBooks Online.

Ok so it is a quickbook issue? Since I have obviously made the mistake of using quickbooks as or only resource to receive payments for my company it is not possible to process this type of payment? How can you even tell it was a 3rd party check since my customer's name is on the check written on a chase bank account????? So now it is a crap shoot finding out if I can take a check thst can be processed by quickbooks is what you are telling me?

Not sure if this will be of help. I had a problem today with the payment declined issue. If you have a VPN on, you will get the payment decline error. After I turned off my VPN, I could make the payment fine.