Fixing an unapplied payment

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I have an open invoice due to an overpayment. My client’s wife does the receive payments then I go in and match up the bank deposits. On a particular invoice (17754), the invoice was written, the customer paid it, then they realized they overcharged so the wife adjusted the invoice causing an overpayment of $498. The next bank deposit shows two invoices (17773 and 17760) that were paid, but the overpaid amount (the $498) was used to reduce the total balance. In the receive payment screen, I have entered the reduced amount on the marked invoice line and applied the unapplied payment so the total is the full amount of the invoice. That clears the original invoice (17754) off my A/R report, but now the invoice I edited (17773) now shows as open with the open amount of $498. It shows as paid, but still open. How do I clear this off my A/R report?

QuickBooks Online

Jessavell_A

QuickBooks Team

To clear the amount in your Accounts Receivable (A/R) report, ensure that you recorded the payment and applied the overpayment correctly. Also, verify that the unapplied payment plus the amount you entered in Amount Received equals the total of the original amounts for both invoices. Here’s how to do this:

Open the payment you recorded for the deposit.
In the Outstanding Transactions section, verify that invoices 17773 and 17760 are selected. In Credits, also check the $498 unapplied payment.
In the Amount Received field, verify the total reduced amount for both invoices. The combined invoice total should equal the amount received plus the credit.

If you confirm that the payment created is accurate, no outstanding amounts should remain in your A/R report for these invoices. If amounts still show, a system latency issue may be the cause. Please refresh QuickBooks or the report to update the data.

If you have any additional questions, feel free to revisit this thread.

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