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Jan 21, 2026 9:47 AM UTC
Question

How can I remove the pay buttons from my invoice emails?

I have had a customer attempt to pay online using the View and pay button from the invoice email sent through Quickbooks. Can I remove this option?

2 replies

QuickBooks Team
Jan 21, 2026 11:24 AM UTC

Hello there, @Rob66.

 

QuickBooks Online (QBO) allows you to remove the Pay option from your invoice emails by selecting Plain text in your Account and settings.

 

Here’s how:

 

  1. Go to the Gear icon, then choose Account and settings under YOUR COMPANY column.
  2. Select Sales.
  3. Scroll down until you find the Online delivery section.
  4. Below the Additional email options for invoices, click the dropdown menu and choose Plain text.
  5. Select Save, then Done.

 

image.png

 

For further questions, leave a message below by clicking the Reply button.

QuickBooks Team
Jan 22, 2026 8:00 AM UTC

Hi there, Rob66

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

 

We’ll be glad to assist further if needed.