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sandie289
Jul 28, 2021 12:24 PM UTC
Question

How to enter a debit card return?

How do I show a debit card expense that was later cancelled out when the item was returned?

11 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
Jul 28, 2021 2:35 PM UTC

Welcome to the QuickBooks Community, @sandie289.

 

I'm here to make sure you have an accurate record of your books in QuickBooks Online (QBO). 

 

Below are the steps you can perform to enter a debit card return. 

 

To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor:

 

  1. Go to the + New button.
  2. Choose Vendor credit.
  3. From the Vendor dropdown, select your vendor.
  4. Enter the Category details or Item details depending on how you record purchases with this vendor.
  5. Then, click Save and close.

 

Next, you'll have to deposit the money you got from the refund:

 

  1. Navigate to the + New option.
  2. Click Bank Deposit.
  3. In the Account drop-down menu, choose the account where you got the refund.
  4. Fill in the needed fields.
  5. Then, select Save and close. 

 

Once done, you now need to connect the bank deposit to the vendor credit:

 

  1. Click + New.
  2. Choose Pay Bills.
  3. Select the bank deposit you just created. You’ll see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
  4. Select Save and close.

 

For your reference, please see this article: Enter a refund from a vendor. 

 

However, if there's no bill made, you can create an expense transaction and bank deposit it directly. 

 

Monitoring all of your vendor transactions in QBO is easy. To do this you can run either a Balance detail report or a Transaction detail report. For the detailed steps, please visit this page: Print a customer or vendor register.

 

If you have more questions about entering debit card return in QBO, feel free to click the Reply button below. I'll get back to you as soon as I can. Have a good one. 

sandie289Author
Jul 31, 2021 1:38 AM UTC

Did not receive an answer that worked

CharleneMaeFQuickBooks Team
QuickBooks Team
Jul 31, 2021 2:59 AM UTC

I've got you covered, sandie289. I'm here to ensure you're able to enter the debit card return.

 

Before proceeding, I'd like to check if you're done performing the steps shared by my colleague? If so, did you encounter any errors that prevent you from recording the refund? Any additional details will help us further investigate the main cause of this.

 

In case you missed seeing the response of my colleague, I'd suggest clicking this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-how-to-enter-a-debit-card-return/01/917757#M30648. From there, you're able to follow the step-by-step process on recording the refund.

 

For your visual reference, I've attached some screenshots below.

 

Create a vendor credit:

 

Deposit the money you got from the refund:

 

Once done, you can now connect the bank deposit to the vendor credit. For further guidance, please see this article: Enter a Refund from a Vendor.

 

Additionally, I've included these articles that'll help you categorizing your bills in QuickBooks Online:

 

Please come back and keep us posted on your progress in recording your vendor refund. I'm determined to get this resolved.

jamespaul
Level 8
Mar 2, 2022 6:08 PM UTC

Hello, 9130 3495 7637 9896.

 

I'd like to help you out with the bill but I need more details from you. 

 

Do you have the same issue as sandie289? I've seen a couple of my colleagues giving out the steps. Which one did you follow? 

 

If you have a different concern regarding your bill, I'd appreciate if you could provide more details about it. This way, I'll come up with the best possible solution to help you out. 

 

Looking forward to your reply. 

ArielED
Mar 12, 2022 11:23 PM UTC

I think the problem they were facing was connecting the bank deposit to the vendor credit. In the steps it does not mention to use Account Payables when creating the deposit in the second step. If they don't use account payables they won't be able to "pay" (link credit with the deposit) the bill.

    Geminyc
    Aug 22, 2023 4:45 PM UTC

    yes, I am facing that problem. It's been a year since someone responded to this and I see no solution...

     

    I followed the instructions. Step 3 is not possible to do... now I have negative numbers in my vendor account. 

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