how to resolve ACH returns.

1 reply
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How do I resolve this?

We weren't able to make a deposit or debit from the bank account you have on file for your business’s Intuit Quickbooks Payments account. When we tried, we received a Returned Item from the bank

QuickBooks Payments (Merchant Services)

JayAnne_C

Moderator

To resolve this, please check the email QuickBooks sent to the contact address on your QuickBooks Payments account and follow the steps listed to fix the issue. If you don’t see the email, check your spam folder in case it may have landed there.

When a bank rejects and returns a transfer, common reasons include insufficient funds, a closed account, or incorrect bank details.

For more troubleshooting tips, refer to this guide: Fix rejected ACH payments and Bill Pay returns.

Should you have any other concerns, feel free to reply to this thread.

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