i received a payment from a client but it didnt go thru how do i resolve this

When a client payment fails, QuickBooks Payments will send an email to the contact address on file for each rejected ACH transaction. We recommend checking the email in your Inbox, Spam, and Promotions folders, as it contains a reference code, the reason for the decline, and instructions on how to resolve the issue.

For more information about rejection codes and guidance on how to resolve them, refer to this article: Fix rejected ACH payments and Bill Pay returns.

Let us know if you have additional questions by replying to this thread.