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drstewart512
February 27, 2026
Question

Invoices

  • February 27, 2026
  • 1 reply
  • 10 views

Hello, I appreciate your help on this matter. I manually entered some payments on an invoice today (2/27/26).. I was able to match them in the bank account, so I know they were recorded. The payments are not reflected on the invoice, however.. The last date that the invoice shows payments was 2/26/26. Please advise. Thank you

1 reply

C
Candice14
Level 8
February 27, 2026

Good afternoon, @drstewart512. 

 

Thanks for reaching back out to the Community about some payments that aren't showing up on an invoice in your QuickBooks Online account. I'd be more than happy to help you get this taken care of as soon as possible. 

 

Before digging further into this problem, let's do some basic troubleshooting steps to help narrow down the cause: 

 

 

Please come back and let us know if these steps worked for you or if we need to look further into the issue. I'll be waiting for your response! 

D
drstewart512Author
March 1, 2026

Unfortunately, the solution did not work. Please advise

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
March 1, 2026

Hi there, drstewart512. Could you provide clarification on how you manually enter the payment in QuickBooks? Did you use the receive payment feature when entering these invoice payments?

 

When you enter a Receive payment, adding the customer's name will pull up their open invoices. You need to check the boxes next to those invoices to link the payment. The reason the invoice hasn't been updated yet is that the payment is currently pending and hasn't been applied to that specific balance.

 

Did you know we offer a complimentary consultation with our QuickBooks Live Expert Assisted service? Our team excels at making financial management easier and providing tailored guidance that's specific to your business needs. Enhance your financial outlook with just one click.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

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