Melio payment not received

I am having serious issues with Melio not responding and Bill Pay Support in QB Desktop just sitting there for hours.  I have exhausted calling into QB help desk as they have not further information then what I have.  I need Quickbooks to find out how we can get information regarding payments deducted from our bank account but vendors not receiving the payment.  My thought is Quickbooks set this up, we didn't.  Just so everyone knows, the [removed] # is just a recording that says send an email or log into Melio account.  Can't log into Melio account get no reset password emails, recording doesn't help much.  The other # that QB had was [removed] has been disconnected.  If anyone here has a contact # to Melio where you actually get to speak to a live person please share.

Melio is holding a $60,000 payment that was debited from my account on July 18th 2022 via QB online bill pay. The first ACH failed, and vendor is requesting paper check now. 

I have tried calling, and e-mailed multiple times. My vendor has been patiently waiting, I need someone to respond back to me IMMEDIATELY. 

Same here. I started using the service a couple of months ago. EFT transactions are going through OK but anyone issued checks are not receiving them. Melio is not responding timely to email to [email address removed]. I'm trying to use the chat option now but I'm 20th in line so this is pretty ridulous. You really need to get Direct Connect directly with banks set up like in Quicken and get rid of Melio.

I don't understand how Quickbooks partnered with Melio for online bill payments.  We have Quickbooks enterprise desktop, when we upgraded to 2022 we were force to change to this Melio bill payment.  From the beginning there were issue which Quickbooks could not resolve and Melio doesn't have a phone number? How ridiculous is that! at least 10 calls with QB techs who were clueless to this Melio thing.  Finally supposedly got it to work to send the payments but the QB tech said I needed to email Melio because even with his help we could not log in to Melio and I needed an account with them.  So I emailed them on 10/20/2022 regarding the accessing of the account.  All along it looks like our payments are going, I receive the confirmation email and absolutely no sign of any problem.  On November 3 I get an email from Melio saying because we are going through QB we don't need to have an account with Melio.com (as the QB tech had said we needed) and by the way, there are 34 payments you have scheduled that have not been sent because we are missing information on YOUR address!!!!  Our address is fine in QB, every check I've sent through this ridiculous Melio system takes forever and makes me confirm the vendor address, yet they have an issue with our addres, 34 days, 34 payments not gone and absolutely no notification to us???  We came within 2 days of having a major insurance policy cancelled because we had sent 2 check they had never received!  And now are having to contact all our vendors to explain and hopefully they don't cancel us.  In addition to this the QB techs have been 1,000000000000% useless!  They have no clue, they have no idea about this Melio thing, they refer me back to Melio which doesn't have a phone and yesterday I was on the phone with a QB tech who put me on hold for over an hour and a half all because she had no idea what she was doing and didn't want to bother with my issue, which is a major one if I can't pay my vendors.

I can not believe a company like Quickbooks has partnered with this Melio to handle our payments, I have always enjoyed QB but this has been a nightmare!  It has taken me tens of calls, tons of hours with clueless techs, and to find out our payments didn't go and no one had notified us!!! How irresponsible of Quickbooks and Melio!  I had been on vacation and if my vacation had been this coming week we probably would have had lots of services and major insurances cancelled as payments had not been sent.

Can not believe what Quickbooks has done!  

The process is be prepared for the most aggravating series of chat and e mail tag with people who can't do squat about it, and who transfer the issue to someone else, probably with gross errors in the actual issue.  I actually had them transfer three payments via ACH to an account not provided to them by myself or the vendor.  How this could have happened I have never obktained anything that approaches a valid explanation.  After at leat 60 interactions over a months time, I was fortunate to get the two larger transfers returned to me, but they say they can't do squat about the third.  You know what that means?  I had to pay the vendor again, and Melio won't tell me where the original payment went, or where they got some routing information from that is not my vendor.   

I would suggest using any method of payment other than Melio.

Gee, you can "chat" with someone who can really do nothing but tell you they will probably have to pass your issue on to someone who can actually do something.  With any luck, they will get back to you in a few days and tell you it will be another thirty days until they will even consider doing anything.

Meanwhile, I suspect your vendor is not particularly happy, but will understand.

Just consider yourself lucky they didn't send three payments via ACH to some bank account certainly not provided to them by me, allegedly by the vendor, who never got the payment.  But hey, heaven forbid they disclose where the money went to protect "privacy and security" without a subpoena.

In my experience, their "security and control" of your funds is on par with a porcelain piggy bank.

How can anyone actually take Melio seriously when they don't have a field in the vendor profile for the single most important information for proper application of payment, namely customer ID/account number.  Who designs this stuff?

Intuit should be embarrassed and ashamed to have partnered with this group.