Mobile Deposit not working?

The mobile check deposit is subject to eligibility criteria. To utilize this service, your QuickBooks Checking account must be active and in good standing, Dturska.

It's best to ensure you've signed up for QuickBooks Payments, QuickBooks Checking, or QuickBooks Money and meet our requirements first to have the option to deposit checks.

Once you meet the criteria, you'll see the option to Deposit checks when you click on Get Money and be eligible to deposit both business and personal checks. Please note that all checks must be in your name, endorsed by you, and drawn on a bank account in the United States or a U.S. territory.

Check the following Requirements for deposit:
 

• Sign your name legibly on the back of the check using blue or black ink.
• Write For mobile deposit only after your signature.
  • Green Dot is a federally regulated bank, and they require customers to write "For mobile deposit only" on the back of their checks.
• Write Deposit Complete on the front of the check as a reminder that you made a mobile deposit.
• Keep the check for 14 days in case we need it for verification or research.  After 14 days, you can shred the check or continue to keep it for your records.

For your reference, please view this article for detailed steps on using mobile deposit service: Use a mobile check deposit with QuickBooks Checking.

In case you’ve already met the criteria but are still unable to use Mobile Deposit, let’s proceed with some troubleshooting steps by clearing the app data on your device.

For Android:
 

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

This will free up the storage without deleting your app's documents and data.

For iOS and Android, if the problem continues, let's perform uninstalling and reinstalling the app as this resolves typical issues with app functionality.

Please leave us a response if you have other questions or concerns.